Customer support startup Zendesk is rolling out an iPad app today, which allows support agents to manage a company’s help desk on the go.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk is adding around 20 new customers per day, recently hitting the milestone of 5,000 businesses using the customer service platform.
Zendesk for iPad joins existing apps for the iPhone, BlackBerry, and Android, which have exceeded more than 80,000 total downloads. The iPad app contains much of the same functionality as the web and mobile apps, but also includes a few exclusive features. Users can view a real-time list of the tickets assigned and support agents can also bookmark a ticket to respond to it later, or use it for future reference.
The company’s COO Zack Urlocker says that he expects the iPad app to be the company’s most popular mobile app as more and more companies adopt the device.
Zendesk has raised a total of $25.5 million.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company’s online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as...