Now, however, you can call 1-888-FACETIME (188832238463) and talk to an Apple rep live over Facetime. They’re available from 8am to 8pm CDT. I tried it. It actually works.
Facetime is probably the best feature of the iPhone 4. It’s seamlessly integrated into the experience and it allows for Skype-like video quality over Wi-Fi. Sadly, I don’t think it will be used very much. Seeing someone on a phone is much different than talking to them, especially since you feel compelled to look the other person in the eye while talking to them. It’s an odd feeling, a cross between an awkward meeting with your girlfriend’s parents and a chance head-butt on the bus. Plus you have to deal with mugs like mine.