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    Salesforce Puts Tweets In The Cloud

    Leena Rao
    Sunday, March 22nd, 2009
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    Leena Rao currently works as a writer for TechCrunch. She recently finished graduate school at the Medill School of Journalism at Northwestern University, where she studied business journalism and videography. From 2004 to 2007, she helped lead Congresswoman Carloyn Maloney’s community outreach and relations efforts in New York City. She graduated from Columbia University in 2003, where she was... → Learn More

    Cloud computing and social networks are two of the more powerful movements in the web 2.0 space. So the potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of knowledge floating across the internet from sites like Google, Facebook and Amazon, and then uses this information to better equip commercial customer service operations with useful knowledge. Salesforce has now connected Twitter to the Service Cloud, allowing customer service reps using the SaaS to access tweets from more than 8 million Twitter users.

    Salesforce’s CRM for Twitter allows enterprises to search for tweets about their companies, products and brands. Here’s how it works. First, Salesforce CRM searches within the Service Cloud for any tweets that are relevant to a company. Then, the company can capture and monitor the conversation, creating a database in the Service Cloud that keeps track of all subsequent conversations about the company. The Service Cloud also allows enterprises to tap into company-wide online communities, creates connections to existing social networks and the blogosphere, provides SEO tools, shares the social network knowledge with business partners, and integrates customer service operations into the cloud.

    The Service Cloud seems like a useful tool to capture and then sort conversations about a particular enterprise. But what’s fascinating is how businesses want to tap into the dialogue of what’s happening on social networks, like Facebook and Twitter. Social networks are becoming much more than an online gathering of friends; Facebook and Twitter are becoming destinations for ideation, e-commerce and marketing. Its of no surprise that companies want an easy and simple way to capture all of the information that is relevant to their businesses and then leverage this knowledge to improve customer service. As we’ve said earlier, Salesforce has consistently managed to provide innovative, desirable technology platforms for enterprises to merge their business operation with the web 2.0 world.

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    • http://www.smibs.com Peter Urban

      Smart move. integratio of twitter and other rel time communication tools into business tools and networks will be one of the next big waves.

    • http://www.smibs.com Peter Urban

      Smart move. integratio of twitter and other rel time communication tools into business tools and networks will be one of the next big waves.

    • http://afaqtrafficblog.blogspot.com Mohammad Afaq

      A knowledgeable and informative post. I really loved this information. I agree with a point that social networking is much more than a friends’ gathering place it has become a big business industry. Today nearly all bloggers are using Twitter and other social networks. I myself am a blogger and I am familiar with the importance of social network in online business. It is not far when social network becomes the biggest industry online.

      Mohammad Afaq
      Free Website Traffic

    • http://afaqtrafficblog.blogspot.com Mohammad Afaq

      A knowledgeable and informative post. I really loved this information. I agree with a point that social networking is much more than a friends’ gathering place it has become a big business industry. Today nearly all bloggers are using Twitter and other social networks. I myself am a blogger and I am familiar with the importance of social network in online business. It is not far when social network becomes the biggest industry online.

      Mohammad Afaq
      Free Website Traffic

    • Mike

      I still don’t understand what salesforce does

    • Mike

      I still don’t understand what salesforce does

    • http://www.rajajasti.com/2009/03/22/enterprise-twitter/ Enterprise twitter « Raja Jasti’s Blog – Renaissance Thinking

      [...] has integrated twitter into its CRM [...]

    • http://www.rajajasti.com/2009/03/22/enterprise-twitter/ Enterprise twitter « Raja Jasti’s Blog – Renaissance Thinking

      [...] has integrated twitter into its CRM [...]

    • http://soeet.com ChrisATSo33t

      This is a very cool idea.

      Mike, they sell CRM software in SaaS form.
      Obviously for small business.

    • http://soeet.com ChrisATSo33t

      This is a very cool idea.

      Mike, they sell CRM software in SaaS form.
      Obviously for small business.

    • Jason

      It’s definitely not for only small business.

    • Jason

      It’s definitely not for only small business.

    • http://soeet.com ChrisATSo33t

      Get real.

      Mike, you may remember Human Click?

      humanclick.com/

      The old Israeli company that use to be big in online chat before flash rolled around and made it easy and the java applets got phased out.

      Well salesforce is like Human click except they added support tickets, analytics and other customer management tools and mobile stuff in there.

      http://www.crm2day.com/content/t6_librarynews_1.php?news_id=115894

      I guess sales force is a mashup of different proprietary technologies. Some labeled, some not.

      Are there FOSS solutions? You bet, but most small businesses are too tech stupid to use them. Sales force holds their hand.

    • http://soeet.com ChrisATSo33t

      Get real.

      Mike, you may remember Human Click?

      humanclick.com/

      The old Israeli company that use to be big in online chat before flash rolled around and made it easy and the java applets got phased out.

      Well salesforce is like Human click except they added support tickets, analytics and other customer management tools and mobile stuff in there.

      http://www.crm2day.com/content/t6_librarynews_1.php?news_id=115894

      I guess sales force is a mashup of different proprietary technologies. Some labeled, some not.

      Are there FOSS solutions? You bet, but most small businesses are too tech stupid to use them. Sales force holds their hand.

    • http://techfilipino.com Francis Simisim

      Great move, this could be one way twitter could monetize.

      Techfilipino

    • http://techfilipino.com Francis Simisim

      Great move, this could be one way twitter could monetize.

      Techfilipino

    • Chad Bennett

      The problem with Salesforce.com is that is costs so much money per user. Also every user gets charged the same in your organization even if you only wanted to give limited access to certain users. I would use it if cost less.

    • Chad Bennett

      The problem with Salesforce.com is that is costs so much money per user. Also every user gets charged the same in your organization even if you only wanted to give limited access to certain users. I would use it if cost less.

    • neha

      Not quite clear, I really dunn understand how twitter does so many rounds around the world, then one day it will be listed on stock market too…. with a great listing price and then in next few years, it will lead another market crash and then recession too…..I am really skeptical about tweets and their monetizability. Sad and true.

    • neha

      Not quite clear, I really dunn understand how twitter does so many rounds around the world, then one day it will be listed on stock market too…. with a great listing price and then in next few years, it will lead another market crash and then recession too…..I am really skeptical about tweets and their monetizability. Sad and true.

    • http://secondthoughts.typepad.com Prokofy Neva

      This is hugely important. And it seems like not so earth-shattering at first because it’s only in one company’s SaaS and costs a lot. But once you start thinking of this as not just Salesforth, but media about events, government about people and other countries, etc. you realize it’s like the world goes NSA, with everybody (or at least some wealthy and powerful) being able to pick thoughts out of the air and manipulate others — and monetarization will follow naturally when that ability is put in some people’s hands.

      The success of the venture depends on everyone remaining sincere and open on Twitter. Gushing about their day and their experiences with brands. But that will change, in a reflexivity orthogonality. Some companies or interest groups or governments will specialize in posting misleading “twitter active measures” like the old KGB used to do to shape public opinion. Or they will simply sink rivals. Or this phenom will be purchasable as a consulting fee and a campaign, getting the cloud to go your way.

    • http://secondthoughts.typepad.com Prokofy Neva

      This is hugely important. And it seems like not so earth-shattering at first because it’s only in one company’s SaaS and costs a lot. But once you start thinking of this as not just Salesforth, but media about events, government about people and other countries, etc. you realize it’s like the world goes NSA, with everybody (or at least some wealthy and powerful) being able to pick thoughts out of the air and manipulate others — and monetarization will follow naturally when that ability is put in some people’s hands.

      The success of the venture depends on everyone remaining sincere and open on Twitter. Gushing about their day and their experiences with brands. But that will change, in a reflexivity orthogonality. Some companies or interest groups or governments will specialize in posting misleading “twitter active measures” like the old KGB used to do to shape public opinion. Or they will simply sink rivals. Or this phenom will be purchasable as a consulting fee and a campaign, getting the cloud to go your way.

    • http://secondthoughts.typepad.com Prokofy Neva

      But then, there are privacy and governance issues, and the FTC should investigate this.
      http://blogs.zdnet.com/BTL/?p=14792

    • http://secondthoughts.typepad.com Prokofy Neva

      But then, there are privacy and governance issues, and the FTC should investigate this.
      http://blogs.zdnet.com/BTL/?p=14792

    • http://www.techfieber.de/2009/03/23/techblogwatch-best-of-blogs-fur-den-xx-mmmmm-2009-3/ [TechBlogWatch] Best of Blogs für den 23.3.2009 | TechFieber | Hot Gadgets. Smart TechNews.

      [...] Salesforce Puts Tweets In The Cloud [...]

    • http://www.techfieber.de/2009/03/23/techblogwatch-best-of-blogs-fur-den-xx-mmmmm-2009-3/ [TechBlogWatch] Best of Blogs für den 23.3.2009 | TechFieber | Hot Gadgets. Smart TechNews.

      [...] Salesforce Puts Tweets In The Cloud [...]

    • http://www.askcoachnick.com nick

      The key here will be indexing valued info versus minutiae (i.e., info overload). How does Cloud computing differ from datawarehousing or datamart? I’m still learning on this one….

      Nick

    • http://www.askcoachnick.com nick

      The key here will be indexing valued info versus minutiae (i.e., info overload). How does Cloud computing differ from datawarehousing or datamart? I’m still learning on this one….

      Nick

    • http://globalmoneytools.com/blog Brian

      I use salesforce for the personal free version and it has some great features, thanks for the information.

      Brian

    • http://globalmoneytools.com/blog Brian

      I use salesforce for the personal free version and it has some great features, thanks for the information.

      Brian

    • Jason

      Let’s get one thing straight here, Twitter will NEVER be listed on the stock market.

    • Jason

      Let’s get one thing straight here, Twitter will NEVER be listed on the stock market.

    • http://www.gutzmarketingacademy.com Holly Powell

      Thanks for sharing this post.. This is interesting..I think this is a nice move.. I hope it is great.. =) I shall have to take a look at this..

    • http://www.gutzmarketingacademy.com Holly Powell

      Thanks for sharing this post.. This is interesting..I think this is a nice move.. I hope it is great.. =) I shall have to take a look at this..

    • http://lonewolflibrarian.wordpress.com/2009/03/23/cloud-computing-and-social-networks-merge-into-the-service-cloud032309/ Cloud Computing and Social Networks Merge Into “The Service Cloud”…03.23.09 « The Proverbial Lone Wolf Librarian’s Weblog

      [...] TechCrunchIT reported an interesting development – an new product called the “Service Cloud” which is discussed in this excerpt of Salesforce Puts Tweets In The Cloud: [...]

    • http://lonewolflibrarian.wordpress.com/2009/03/23/cloud-computing-and-social-networks-merge-into-the-service-cloud032309/ Cloud Computing and Social Networks Merge Into “The Service Cloud”…03.23.09 « The Proverbial Lone Wolf Librarian’s Weblog

      [...] TechCrunchIT reported an interesting development – an new product called the “Service Cloud” which is discussed in this excerpt of Salesforce Puts Tweets In The Cloud: [...]

    • http://www.skedet.com Tedeks

      Definitely agree, I think twitter is a huge integration platform. We are definitely using it at Skedet to keep people informed to what is happening on the site. Jumping on the social networks is very important is this day and age.

    • http://www.skedet.com Tedeks

      Definitely agree, I think twitter is a huge integration platform. We are definitely using it at Skedet to keep people informed to what is happening on the site. Jumping on the social networks is very important is this day and age.

    • http://www.skedet.com Tedeks

      Twitter is turning into quite the notification platform. They have a ton of content and I’m assuming at some point there will be ways to monetize that content.

    • http://www.skedet.com Tedeks

      Twitter is turning into quite the notification platform. They have a ton of content and I’m assuming at some point there will be ways to monetize that content.

    • http://www.skedet.com Tedeks

      Keep in mind the content that goes along with twitter. They have tons of valuable content and search.twitter.com has become an incredibly useful service. I would think at some point we’ll see people leverages this content in creative ways and potentially creating opportunities for twitter to monetize. It will definitely be fun to watch and quite a learning experience.

    • http://www.skedet.com Tedeks

      Keep in mind the content that goes along with twitter. They have tons of valuable content and search.twitter.com has become an incredibly useful service. I would think at some point we’ll see people leverages this content in creative ways and potentially creating opportunities for twitter to monetize. It will definitely be fun to watch and quite a learning experience.

    • http://www.skedet.com Tedeks

      Thanks for posting this, I think this is a huge move for them. Twitter is an incredible platform to keep people updated to what is happening. The ability to integrate it into your site is a great way to share information. We use this at Skedet to keep people updated with the latest information of what is happening on the site. Just another platform to keep people connected. It is amazing how connected we truly are in this day and age.

    • http://www.skedet.com Tedeks

      Thanks for posting this, I think this is a huge move for them. Twitter is an incredible platform to keep people updated to what is happening. The ability to integrate it into your site is a great way to share information. We use this at Skedet to keep people updated with the latest information of what is happening on the site. Just another platform to keep people connected. It is amazing how connected we truly are in this day and age.

    • http://www.649results.net 649Results

      Awesome, this twitter boom, its huge!

    • http://www.649results.net 649Results

      Awesome, this twitter boom, its huge!

    • Steven

      Get Satisfaction already does this for free (for a base account). Plus additional customer centric support.

      Nothing new here – just the great SF promoters getting undeserved attention.

    • Steven

      Get Satisfaction already does this for free (for a base account). Plus additional customer centric support.

      Nothing new here – just the great SF promoters getting undeserved attention.

    • http://cloudcurious.com/index.php/2009/03/23/cloud-computing-links-march-23-2009/ Cloud Computing Links March 23, 2009 at Cloud Curious

      [...] Salesforce Puts Tweets In The Cloud – TechCrunchIT [...]

    • http://cloudcurious.com/index.php/2009/03/23/cloud-computing-links-march-23-2009/ Cloud Computing Links March 23, 2009 at Cloud Curious

      [...] Salesforce Puts Tweets In The Cloud – TechCrunchIT [...]

    • http://www.skedet.com Tedeks

      It keeps getting bigger and bigger everyday. It is fun to see all of the apps and services that keep coming out surrounding twitter.

    • http://www.skedet.com Tedeks

      It keeps getting bigger and bigger everyday. It is fun to see all of the apps and services that keep coming out surrounding twitter.

    • http://mimundodigital.wordpress.com/2009/03/23/las-conversaciones-ocurren-en-la-nube/ Las conversaciones ocurren en la nube « Martin Mendez blog

      [...] esta larga introducción viene a cuenta de una noticia que apareció hoy en TechCrunchIT : Salesforce put Tweets in the Cloud lo cual me trajo a la cabeza este incidente y algunas [...]

    • http://mimundodigital.wordpress.com/2009/03/23/las-conversaciones-ocurren-en-la-nube/ Las conversaciones ocurren en la nube « Martin Mendez blog

      [...] esta larga introducción viene a cuenta de una noticia que apareció hoy en TechCrunchIT : Salesforce put Tweets in the Cloud lo cual me trajo a la cabeza este incidente y algunas [...]

    • http://www.techcrunch.com/2009/03/23/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://www.techcrunch.com/2009/03/23/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://www.thefaredge.com/?p=1420 The Far Edge » Blog Archive » The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://www.thefaredge.com/?p=1420 The Far Edge » Blog Archive » The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://myblogchannel.com/?p=7393 The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers | My Blog Channel

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://myblogchannel.com/?p=7393 The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers | My Blog Channel

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://www.allurefx.com Sekhar Ravinutala

      Great move by Salesforce and clearly of huge potential, will have to see how well they mine the info. But if anyone is going to do it well, it’ll probably be Salesforce.

      Oracle had announced a “Social CRM” some months back, anyone know about that? Didn’t see any specifics/news on that since.

    • http://www.allurefx.com Sekhar Ravinutala

      Great move by Salesforce and clearly of huge potential, will have to see how well they mine the info. But if anyone is going to do it well, it’ll probably be Salesforce.

      Oracle had announced a “Social CRM” some months back, anyone know about that? Didn’t see any specifics/news on that since.

    • http://www.leadsexplorer.com/blog/332/what-have-google-apple-iphone-and-twitter-in-common/ What have Google, Apple, iPhone and Twitter in common? : The LEADSExplorer Blog: Lead generation – Website visitors – CRM – B2B

      [...] Thus the best is to link up your brand with one of the Internet stars. Even a big company like Salesforce used Twitter to get into the [...]

    • http://www.leadsexplorer.com/blog/332/what-have-google-apple-iphone-and-twitter-in-common/ What have Google, Apple, iPhone and Twitter in common? : The LEADSExplorer Blog: Lead generation – Website visitors – CRM – B2B

      [...] Thus the best is to link up your brand with one of the Internet stars. Even a big company like Salesforce used Twitter to get into the [...]

    • http://www.ajaxgirl.com/2009/03/23/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ Ajax Girl » Blog Archive » The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://www.ajaxgirl.com/2009/03/23/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ Ajax Girl » Blog Archive » The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://jp.techcrunch.com/archives/20090323the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ クラウドの効率性：Salesforceの全サービスはわずか1,000台のサーバで運用されている

      [...] 先ほどまでニューヨーク市で行われていたSalesforce.comのアナリストによるキーノートプレゼンテーションに参加していた。CEOのMarc Benioffや他のエグゼクティブもSalesforceの中からTwitterの会話を追跡する件について話をしていた。当然私はTwitterでメモを取っていた（下にそのメモを再掲しておく）。Salesforceはサービス内部からTwitterの会話をキーワードによって検索したりモニタリングするための追跡機能とでも言うべきものを実装している。この機能についてはTwitter自体にも実装して貰いたいと思う。 [...]

    • http://jp.techcrunch.com/archives/20090323the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ クラウドの効率性：Salesforceの全サービスはわずか1,000台のサーバで運用されている

      [...] 先ほどまでニューヨーク市で行われていたSalesforce.comのアナリストによるキーノートプレゼンテーションに参加していた。CEOのMarc Benioffや他のエグゼクティブもSalesforceの中からTwitterの会話を追跡する件について話をしていた。当然私はTwitterでメモを取っていた（下にそのメモを再掲しておく）。Salesforceはサービス内部からTwitterの会話をキーワードによって検索したりモニタリングするための追跡機能とでも言うべきものを実装している。この機能についてはTwitter自体にも実装して貰いたいと思う。 [...]

    • http://dailymarauder.com/2009/03/23/online-servicesinteractive-media-422/ ONLINE SERVICES/INTERACTIVE MEDIA « Daily Marauder

      [...] customer service reps using the SaaS to access tweets from more than 8 million Twitter users. (http://www.techcrunchit.com/2009/03/22/salesforce-puts-tweets-in-the-cloud/ [...]

    • http://dailymarauder.com/2009/03/23/online-servicesinteractive-media-422/ ONLINE SERVICES/INTERACTIVE MEDIA « Daily Marauder

      [...] customer service reps using the SaaS to access tweets from more than 8 million Twitter users. (http://www.techcrunchit.com/2009/03/22/salesforce-puts-tweets-in-the-cloud/ [...]

    • http://techburgh.com/blog/2009/03/25/sendmehomecom-launches-new-facebook-application/ SendMeHome.com Launches New Facebook Application | TechBurgh Blog and PodCast

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) Uncategorized [...]

    • http://techburgh.com/blog/2009/03/25/sendmehomecom-launches-new-facebook-application/ SendMeHome.com Launches New Facebook Application | TechBurgh Blog and PodCast

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) Uncategorized [...]

    • http://www.johnmwillis.com/other/botchagalupemarks-for-march-25th-0901/ BotchagalupeMarks for March 25th – 09:01 | IT Management and Cloud Blog

      [...] Salesforce Puts Tweets In The Cloud – Here’s how it works. First, Salesforce CRM searches within the Service Cloud for any tweets that are relevant to a company. Then, the company can capture and monitor the conversation, creating a database in the Service Cloud that keeps track of all subsequent conversations about the company. [...]

    • http://www.johnmwillis.com/other/botchagalupemarks-for-march-25th-0901/ BotchagalupeMarks for March 25th – 09:01 | IT Management and Cloud Blog

      [...] Salesforce Puts Tweets In The Cloud – Here’s how it works. First, Salesforce CRM searches within the Service Cloud for any tweets that are relevant to a company. Then, the company can capture and monitor the conversation, creating a database in the Service Cloud that keeps track of all subsequent conversations about the company. [...]

    • Geraldine

      Salesforce offers different prices per edition and different prices based on which objects you want the user to see/use.
      Also, they have special offers for 10 free limited user licenses for the year (at the moment).
      Finally, the personal edition is free.

    • Geraldine

      Salesforce offers different prices per edition and different prices based on which objects you want the user to see/use.
      Also, they have special offers for 10 free limited user licenses for the year (at the moment).
      Finally, the personal edition is free.

    • http://plmtwine.com/2009/03/27/plm-how-to-enable-your-cloud-relationship/ PLM: How to Enable your Cloud Relationship « Daily PLM Think Tank Blog

      [...]  You can see more about this on Salesforce Puts Tweets in the Cloud. [...]

    • http://plmtwine.com/2009/03/27/plm-how-to-enable-your-cloud-relationship/ PLM: How to Enable your Cloud Relationship « Daily PLM Think Tank Blog

      [...]  You can see more about this on Salesforce Puts Tweets in the Cloud. [...]

    • http://colemanjolley.com/wp/index.php/2009/03/27/sxsw-09-nationalization-and-free-web-shrinkage/ SxSW 09, nationalization and free web shrinkage

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://colemanjolley.com/wp/index.php/2009/03/27/sxsw-09-nationalization-and-free-web-shrinkage/ SxSW 09, nationalization and free web shrinkage

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://crm-professionals.org/?p=188 CRM Professionals » Blog Archive » Via Twitter real-time klantgesprekken voeren

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://crm-professionals.org/?p=188 CRM Professionals » Blog Archive » Via Twitter real-time klantgesprekken voeren

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://microblink.com/2009/03/23/weekend-recap-march-21-22/ Weekend Recap – March 21 & 22 | Microblink

      [...] Read Write Web and also covered by TechCrunch and [...]

    • http://microblink.com/2009/03/23/weekend-recap-march-21-22/ Weekend Recap – March 21 & 22 | Microblink

      [...] Read Write Web and also covered by TechCrunch and [...]

    • http://www.crmtotal.info/2009/04/04/is-twitter-social-crm-nope/ CRM Total »  Is Twitter Social CRM? Nope.

      [...] a problem can be monitored, noticed and acted upon, with tools like the Twitter extension to the salesforce.com ServiceCloud or the SAP/Business Objects integration of Business Objects sentiment analysis with Twitter that [...]

    • http://www.crmtotal.info/2009/04/04/is-twitter-social-crm-nope/ CRM Total »  Is Twitter Social CRM? Nope.

      [...] a problem can be monitored, noticed and acted upon, with tools like the Twitter extension to the salesforce.com ServiceCloud or the SAP/Business Objects integration of Business Objects sentiment analysis with Twitter that [...]

    • http://www.techcrunchit.com/2009/04/15/enterprise-wiki-samepage-now-on-salesforcecom-appexchange/ Enterprise Wiki SamePage Now On SalesForce.com AppExchange

      [...] media features are becoming increasingly popular in CRMs. SalesForce.com recently launched Twitter integration and there are several collaborative enterprise software providers offering [...]

    • http://www.techcrunchit.com/2009/04/15/enterprise-wiki-samepage-now-on-salesforcecom-appexchange/ Enterprise Wiki SamePage Now On SalesForce.com AppExchange

      [...] media features are becoming increasingly popular in CRMs. SalesForce.com recently launched Twitter integration and there are several collaborative enterprise software providers offering [...]

    • http://blog.nextwavemarketingstrategies.com/2009/04/23/aged-leads-turning-consumer-panic-into-loyal-clients/ Aged Leads, Turning Consumer Panic into Loyal Clients

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://blog.nextwavemarketingstrategies.com/2009/04/23/aged-leads-turning-consumer-panic-into-loyal-clients/ Aged Leads, Turning Consumer Panic into Loyal Clients

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://www.marketinginnovatie.org/2009/04/28/salesforce-crm-voor-twitter/ Marketinginnovatie.org » Blog Archive » Salesforce CRM voor Twitter

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://www.marketinginnovatie.org/2009/04/28/salesforce-crm-voor-twitter/ Marketinginnovatie.org » Blog Archive » Salesforce CRM voor Twitter

      [...] Salesforce Puts Tweets In The Cloud (techcrunchit.com) [...]

    • http://mediatransparent.com/2009/05/21/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process at Media Transparent

      [...] Twitter begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) [...]

    • http://mediatransparent.com/2009/05/21/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process at Media Transparent

      [...] Twitter begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) [...]

    • http://salesenablement.wordpress.com/2009/05/22/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process « Sales Enablement in a Sales 2.o world

      [...] begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) Tagged with: lead generation, Sales 2.0, twitter no comments yet « Mass media [...]

    • http://salesenablement.wordpress.com/2009/05/22/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process « Sales Enablement in a Sales 2.o world

      [...] begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) Tagged with: lead generation, Sales 2.0, twitter no comments yet « Mass media [...]

    • http://stremblay.net/library/twitter/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process « Web 2.0.

      [...] Twitter begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) [...]

    • http://stremblay.net/library/twitter/ten-ways-twitter-has-completely-changed-the-sales-process/ Ten Ways Twitter has Completely Changed the Sales Process « Web 2.0.

      [...] Twitter begins to replace the phone system with new support and CRM tools (note Salesforce is integrating Twitter) [...]

    • http://www.dreamnest.in/technology/everything-you-need-to-know-about-salesforce%e2%80%99s-service-cloud-2.html Everything You Need To Know About Salesforce’s Service Cloud 2 | Technology

      [...] for Twitter: Salesforce was one of the first CRMs to integrate with and leverage Twitter back in March but has added to this functionality in the Service Cloud. [...]

    • http://www.dreamnest.in/technology/everything-you-need-to-know-about-salesforce%e2%80%99s-service-cloud-2.html Everything You Need To Know About Salesforce’s Service Cloud 2 | Technology

      [...] for Twitter: Salesforce was one of the first CRMs to integrate with and leverage Twitter back in March but has added to this functionality in the Service Cloud. [...]

    • http://tech2.hostzi.com/?p=510 tech: Everything You Need To Know About Salesforce’s Service Cloud 2 | tech3bite

      [...] for Twitter: Salesforce was one of the first CRMs to integrate with and leverage Twitter back in March but has added to this functionality in the Service Cloud. [...]

    • http://tech2.hostzi.com/?p=510 tech: Everything You Need To Know About Salesforce’s Service Cloud 2 | tech3bite

      [...] for Twitter: Salesforce was one of the first CRMs to integrate with and leverage Twitter back in March but has added to this functionality in the Service Cloud. [...]

    • http://cloudapproval.wordpress.com/2010/08/14/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers « Von'Victor Valentino Rosenchild – Blog

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

    • http://cloudapproval.wordpress.com/2010/08/14/the-efficient-cloud-all-of-salesforce-runs-on-only-1000-servers/ The Efficient Cloud: All Of Salesforce Runs On Only 1,000 Servers « Von'Victor Valentino Rosenchild – Blog

      [...] City. CEO Marc Benioff and other Salesforce execs went over the earlier news that companies can now track Twitter conversations inside Salesforce. Naturally, I Twittered my notes (reproduced below). Salesforce is basically implementing Track [...]

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