I know Mossberg ‘reviewed’ the service a while back, but he was on the plane by himself with a cornucopia of devices. That’s not a real world situation. I was skeptical of the whole thing like most of you were, but after yesterday I’m completely sold. It’s not earth shattering or anything. I mean, it’s only Wi-Fi on a plane, but it’s finally here and better than expected.
Let’s start with the good. Getting yourself set up is super easy, but there is one caveat. Managing your Gogo account from a mobile device is limited and you’ll need a laptop to get everything up and running. It’s also not really worth it to pay $13 if you’re only going to be using your BlackBerry, iPhone or Windows Mobile device, but I digress. Setup is simple, but if you do run into some problems there is a 24-hour help desk that’s available to you via IM regardless of whether or not you’re connected. I actually used it yesterday and they got me squared away in a matter of minutes. Also, for the next month or two there will be Gogo reps from Aircell wearing mint green polos on board to help customers out. After that there will be telephone CSRs at your beck and call.