RightNow

Zendesk has a new feature for customers to send private Facebook messages that automatically go to agents as Zendesk customer service tickets. Customers get the same experience that comes with sending…

Zendesk Now Offers Facebook Private Messages For Customer Service

RightNow Technologies this morning announced that, at its special stockholders meeting, nearly everyone voted in favor of the previously proposed merger with Oracle, who agreed to buy the cloud-based customer…

RightNow Stockholders Approve $1.5 Billion Merger With Oracle

Oracle this morning announced that it has acquired RightNow – both companies are listed on NASDAQ – for $43 per share or roughly $1.5 billion net of RightNow’s cash and…

Oracle Buys Cloud-based Customer Service Company RightNow For $1.5 Billion

Customer service experience company RightNow has acquired the Dutch natural language search company Q-Go for $34 million according to a news release this morning. The acquisition will improve customer experience…

New research from RightNow and Harris Interactive…reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of…

Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service