<a target="_blank" href="http://zendesk.com">Zendesk</a> has a new feature for customers to send <a target="_blank" href="http://www.zendesk.com/blog/zendesk-private-messaging-on-facebook">private Fac
<a href="http://www.crunchbase.com/company/rightnow-technologies">RightNow Technologies</a> this morning <a href="http://www.businesswire.com/news/home/20111222005639/en/RightNow-Stockholders-Approve-
<a href="http://www.crunchbase.com/company/oracle">Oracle</a> this morning <a href="http://www.oracle.com/us/corporate/press/519740">announced</a> that it has <a href="http://www.oracle.com/us/corpora
<img src='http://tctechcrunch.files.wordpress.com/2011/01/screen-shot-2011-01-18-at-2-08-53-pm.png' />Customer service experience company RightNow has acquired the Dutch natural language search compan
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New research from <a href="http://www.ri