Alpha Edison leads customer service platform Thankful’s $12M round | TechCrunch

Alpha Edison leads customer service platform Thankful’s $12M round

Woman with headset is sitting at her computer and talking with client. Clients assistance, call center, hotline operator, consultant manager, technical support and customer care. Vector illustration.

Customer service is thought of as “the caboose” of a business, but Thankful believes it should be the driver of a brand’s post-purchase strategy.