On the heels of Facebook taking a big step into customer service with the acquisition of Kustomer for $1 billion, another big move is afoot in the world of customer relationship management and engagement. Sinch, a Swedish company that provides cloud-based “omnichannel” voice, video and messaging services to help enterprises communicate with customers, has announced … Continue reading SoftBank takes a $690M stake in cloud-based Swedish customer engagement company Sinch