After taking them down to investigate what it called a “cybersecurity incident,” TaskRabbit’s website and app are back online. The Ikea-owned platform for on-demand labor also posted an update from its chief executive officer Stacy Brown-Philpot about the incident.
“While our investigation is ongoing, preliminary evidence shows that an unauthorized user gained access to our systems. As a result, certain personally identifiable information may have been compromised,” she wrote.
While Brown-Philpot said that an outside forensics team is currently working to identify what information was compromised and will notify all affected users, she urged the platform’s customers and providers, called “taskers,” to monitor online accounts for suspicious activity and change passwords if they used the same login information on other services.
TaskRabbit will add several new security measures because of the incident. Brown-Philpot said they are working on ways to make their login process more secure, reduce the amount of data retained about customers and taskers and “enhance overall network cyber threat detection technology.”
The company will continue posting updates to a dedicated page on its website, which also includes a FAQ for taskers who were unable to complete jobs while the app was offline. TaskRabbit says people who were forced to reschedule or cancel tasks will be compensated.