The CEO claimed that at least 99% of news content on Facebook was “authentic.” Zuckerberg wrote:
“Of all the content on Facebook, more than 99% of what people see is authentic. Only a very small amount is fake news and hoaxes. The hoaxes that do exist are not limited to one partisan view, or even to politics. Overall, this makes it extremely unlikely hoaxes changed the outcome of this election in one direction or the other.”
Facebook boasts 1.79 billion monthly active users, and it generated $7.01 billion in revenue in the third quarter of 2016.
The company has not enumerated the volume of posts that were categorized as news, and distributed through Facebook’s News Feed during the months leading up to the election.
In its earnings reports, Facebook does not break out how much of its revenue comes from political advertising or the promotion of news posts. That makes it hard for the public to evaluate what the impact of even 1% of “hoax” news could have been on users of Facebook who had the right to vote in the U.S. election.
Questions remain as to whether hoaxes could have been so well-targeted that they did, in fact, sway opinions of U.S. voters on candidates and issues.
We know that Facebook has the power to influence emotions and has tested its own abilities in this regard through its 2012 Emotion Manipulation Experiment.
As TechCrunch reported when news of that experiment first broke, to impact users’ moods, Facebook showed them less positive posts in their News Feed. As a result, users included .1% fewer positive words in their own posts, Facebook found.
Last night, Zuckerberg emphasized that Facebook currently relies on the wisdom and involvement of its users to “flag hoaxes and fake news.” He admitted the company could do more to improve the quality of information shared via its News Feed.
However, he also warned the company would not rush to release new solutions around factchecking or quality-rating news content on the platform.
“This is an area where I believe we must proceed very carefully though. Identifying the ‘truth’ is complicated. While some hoaxes can be completely debunked, a greater amount of content, including from mainstream sources, often gets the basic idea right but some details wrong or omitted. An even greater volume of stories express an opinion that many will disagree with and flag as incorrect even when factual. I am confident we can find ways for our community to tell us what content is most meaningful, but I believe we must be extremely cautious about becoming arbiters of truth ourselves.”
Zuckerberg’s comment draws a false equivalency between “mainstream sources” of news (including TechCrunch) and political groups masquerading as news brands.
The Denver Guardian was one site that posed as a news publisher to bombarded readers with content full of misinformation meant to sway their opinions about candidates and issues on the ballot. And another group, based in Macedonia, had been posting fake news to Facebook’s News Feed simply to make money.
Fake news circulated virtually everywhere online, and on Facebook, at a time when voters needed facts to inform their decisions, unfortunately.
There is a possibility that Facebook may not even want to become “arbiters of truth,” because doing so could reduce engagement.
As a former Facebook designer named Bobby Goodlatte wrote on November 8th on his own Facebook wall, “Sadly, News Feed optimizes for engagement. As we’ve learned in this election, bullshit is highly engaging.”
Other social media players under fire for helping to spread false stories ahead of the U.S. election include Twitter, Reddit, and others.
But unlike other social networks, Facebook can proudly claim that it helped 2 million people register to vote in this most recent election. What good is that if those voters aren’t effectively informed, though?