Okay, not really in a box because that would be cruel to the support personnel but still putting customer support people in boxes would probably be more efficient if you put some holes in the box and fed them. But that’s not what we’re talking about. We’re talking about Limdesk.com.
Based in Poland, the software allows you to create a simple client-management system, including telephone support, website chat and social network interaction. The service is free for up to two users and comes in multiple languages including Spanish, Portuguese, French, and Italian.
The company, built by Szymon Piekarz and Grzegorz Siehie�� took $650,000 in seed from Giza Ventures. The service, first launched in 2010 but only recently out of beta, is serving about 22,000 free and paid users. The company made its public debut at Disrupt in London.
The goal is to create a simple service to compete with Zendesk or Freshdesk but without the complexity. It’s built for small businesses that might not want to have to deal with the vagaries of customer management. “We’re offering an easy solution that can be used by anyone without changing they current behavior,” said Piekarz.
“Our plan for the next months, take care of small business entrepreneurs, solve their problems, and build as much as we can from our main goal of getting a million users,” he said.