Dear Comcast High-Speed Internet Customer,
We appreciate your business and strive to provide you with the best online experience possible. One of the ways we do this is through our Acceptable Use Policy (AUP). The AUP outlines acceptable use of our service as well as steps we take to protect our customers from things that can negatively impact their experience online. This policy has been in place for many years and we update it periodically to keep it current with our customers’ use of our service.
On October 1, 2008, we will post an updated AUP that will go into effect at that time.
In the updated AUP, we clarify that monthly data (or bandwidth) usage of more than 250 Gigabytes (GB) is the specific threshold that defines excessive use of our service. We have an excessive use policy because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.
250 GB/month is an extremely large amount of bandwidth and it’s very likely that your monthly data usage doesn’t even come close to that amount. In fact, the threshold is approximately 100 times greater than the typical or median residential customer usage, which is 2 to 3 GB/month. To put it in perspective, to reach 250 GB of data usage in one month a customer would have to do any one of the following:
* Send more than 50 million plain text emails (at 5 KB/email);
* Download 62,500 songs (at 4 MB/song); or
* Download 125 standard definition movies (at 2 GB/movie).
And online gamers should know that even the heaviest multi- or single-player gaming activity would not typically come close to this threshold over the course of a month.
In addition to modifying the excessive use policy, the updated AUP contains other clarifications of terms concerning reporting violations, newsgroups, and network management. To read some helpful FAQs, please visit http://help.comcast.net/content/faq/Frequently-Asked-Questions-about-Excessive-Use.
Thank you again for choosing Comcast as your high-speed Internet provider.
This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.
Copyright 2008. Comcast. All other trademarks are properties of their respective owners.
One Comcast Center
Philadelphia, PA 19103
Twitter’s sales team is taking a hit in big upcoming layoffs| Matthew Lynley
Google pollutes new Chrome tabs with ‘article suggestions’ – here’s how to disable them| Devin Coldewey, Contributor
IPO pro Lise Buyer on what you need to IPO in the next six months| Connie Loizos
Here’s what you can do with the crazy new Portrait mode for the iPhone 7 Plus| Yashad Kulkarni, Romain Dillet
Latest From Gadgets
Xiaomi beefs up its mobile virtual reality push with Mi VR| Natasha Lomas
Alexa’s new Logitech Harmony skill adds voice control to your home theater| Darrell Etherington
The Amazon Echo gains MLB Gameday Audio just in time for the World Series| Matt Burns
Twitter decides to release earnings while most of us are sleeping because reasons| Matthew Lynley