User Experience

Beamer buys Userflow to build a consolidated product engagement platform

It’s M&A season in a tough tech jobs market. This morning, Beamer, a Boulder, Colorado-based company developing tools for businesses to reach users through their apps (e.g. via push notifica

You need to add some friction to your growth funnel

One of the biggest misconceptions when it comes to UX is that we must eliminate as many questions and barriers as possible.

Sprig raises $30M to help companies gauge users’ reactions to products

Sprig, a startup offering tools for user and software product research, today announced that it raised $30 million in a funding round from Andreessen Horowitz, Accel, First Round Capital, Elad Gil and

CommandBar lands $19M to inject in-app searches with smarts

Thanks to the explosion of low- and no-code development tools, building web apps from scratch has become easier — and cheaper — than it once was. But sophisticated search and navigation fu

How Volvo plans to maintain its safety rep while staying in the fast lane

Safety in modern cars is no longer simply a question of engineering. It’s a technology and design challenge that is dependent on sensors and software and hinges on a user experience that is clea

Apple Fitness+ UX teardown: 3 key takeaways on how not to interrupt the user journey

On paper, there’s never been a better time to work out at home. But are these subscriptions actually any good? For example, what’s the experience of Apple Fitness+ actually like?

How to hire and structure a growth team

I’m not here to sell you on why you need a growth team, but I will point out that product-led businesses with a growth team see dramatic results — double the median free-to-paid conversion rate.

Apple AirTags UX teardown: The trade-off between privacy and user experience

Apple’s AirTags have been out for more than a month. Now that they've been out getting lost in the wild, we sent our resident UX analyst to do just that.

Twitch UX teardown: The Anchor Effect and de-risking decisions

How does Twitch make money? And more importantly, what subtle psychology does it use to encourage viewers to spend more? Let's tear it down.

UserZoom raises $100M, acquires EnjoyHQ, to grow its platform to improve UX and other interactive design elements

Graphic designer Paul Rand once famously said that the public was more familiar with bad design than good design. While he was referring to most of the design in the world being “bad”, the

Staying ahead of the curve on Google’s Core Web Vitals

While many view Google's Core Web Vitals as a big hoop to jump through to please the search powers that be, others are seeing -- and seizing -- the opportunities that come along with this change.

Hulu UX teardown: 5 user experience fails and how to fix them

Hulu is the first major streaming platform to offer a social watching experience. And with most major league sports now being allowed to resume behind closed doors, Hulu’s combined proposition with

Disney+ UX teardown: Wins, fails and fixes

Disney announced earlier this month that it’s going all-in on streaming media. As part of this new strategy, the company is undergoing a major reorganization of its media and entertainment busin

Conversational analytics are about to change customer experiences forever

Today, companies can capture intent data through conversational interfaces for proactive customer interactions and hyper-personalized experiences.

Five ways to bring a UX lens to your AI project

As a new or seasoned technology worker developing AI-powered tools, it’s never too early or too late to consider how your tools are perceived by and impact your users.

This UX specialist opened 12 UK bank accounts and ‘logged everything’

“I’ve got a really high attention to detail, which might sound great, but it’s possibly a curse because I can’t help but spot problems with everything around me,” says Peter Ramsey.

Glassbox raises $40M to track and optimise web user experience, a year after getting dinged over transparency

A lot of attention is focused on how some tech services are seeing a big boost in demand during the coronavirus pandemic, with streaming services and other online media, and anything to do with food d

Adobe XD now lets you prototype voice apps 

Adobe XD, the company’s platform for designing and prototyping user interfaces and experiences, is adding support for a different kind of application to its lineup: voice apps. Those could be ap

Why BMW needs to own its customer experience from start to finish

For the last few years now, BMW has wrestled with the question of what it’ll mean to be a luxury car manufacturer in the age of electric cars, autonomous driving and rapidly changing — an

Lyft hires Katie Dill as VP of Design

Lyft has hired Katie Dill as its new Vice President of Design, overseeing design in a broad sense across the company, covering user experience, product and more. Dill joins from Airbnb, where she was
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