troubleshooting

  • xMatters snares $40 million Series D led by Goldman Sachs Private Capital Investing

    xMatters snares $40 million Series D led by Goldman Sachs Private Capital Investing

    When a crisis happens and your system is down, it’s easy for panic and chaos to ensue. Large companies use a range of tools to monitor system health, and finding the source of the problem and ensuring the proper personnel are involved is not always easy. That’s where xMatters comes in. It acts as an uber monitoring tool allowing you to understand the source of your problem and… Read More

  • Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    Fixya’s New App “6ya” Lets You Get Voice & Video Tech Support For Anything In 6 Minutes Flat

    For nearly 10 years, online Q&A site Fixya has offered a way for web searchers to find information and receive troubleshooting support from area experts and other local pros. Today, the company is heading in a new direction with the launch of 6ya, a mobile app that lets consumers get product help and advice by way of a voice or video call from Fixya’s network of repair experts in… Read More

  • Remote smartphone support: Crazy good idea

    I popped by the LogMeIn booth today take a look at their RescueMobile package for smartphones. Essentially, the service lets technicians take control of a smartphone remotely, accessing all of its functions and repairing it over the air. LogMeIn Rescue+Mobile simulates a remote smartphone on a support technician’s local computer, who can then manipulate the screen, use its keypad… Read More