Talkdesk, a company once valued at $10 billion that sells software to help large corporations improve customer service, has laid off more employees — the third round of cuts in less than 14 months.
Contact centers play a key part in how a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them
Users of Searchlight saw a 45% improvement in retention, 40% faster hire time and employees hired stayed on average 72% longer than when hired through other approaches.
Talkdesk uses artificial intelligence and machine learning to improve customer service for mid-market and enterprise businesses.
Wang was most recently the COO at Color Genomics.
Lisbon, characterized occasionally by some tech scene observers as “the warm Berlin,” has been threatening to generate more startups in the last few years, not least because it will now ha
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors and DFJ.
Being stuck on the phone with call centers is painful. We all know this. Observe.AI is one company that wants to make the experience more bearable, and it’s raised $8 million to develop an art
Over the last several years Talkdesk has offered a way for businesses to get a cloud-based call center up and running. Today the company is launching AppConnect, a place where customers can connect wi
Twilio today announced the launch of its add-ons marketplace. Using these add-ons, developers who use Twilio’s API to power the messaging features of their apps and services can easily combine
Talkdesk co-founder Cristina Fonseca spoke at Disrupt London on Tuesday. In an interview with TechCrunch’s Matt Lynley, Fonseca explained how the San Francisco-based company that started in Portugal
Yes, there are more. Many, many more speakers to be announced for our TechCrunch Disrupt London conference on December 7-8, 2015. The conference will feature an amazing slate of global startups, inves
Talkdesk, which creates software that helps companies create digital call centers that integrate with their other internal company software, said it has raised $15 million. Companies use Talkdesk to c
Disrupt NYC day two has just wrapped up. During the conference today, Michael Arrington demanded to know from Ron Conway when he was going to run for Mayor of San Francisco (he kept saying he would <a
Most businesses need to be able keep in touch with their customers and provide customer service over the phone, but rolling out a call center can be expensive. Not just that, but most call center soft