Customer support via SMS is about to get a lot easier, courtesy of Zendesk

Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages.

Prompt debuts “a command line for the real world”

In a world suffering from app overload, the Y Combinator-backed startup Prompt introduces a different way to interact with services, make purchases or even control “Internet of Things” dev

Ben Horowitz backs rapper Ryan Leslie’s SMS commerce startup Superphone

Ryan Leslie gave every fan his phone number. It’s (646) 887-6978. But instead of a million unwanted phone calls, it’s making him money and giving him deeper intelligence about his listener

After Jibe Mobile Buy, Google To Provide Carriers With Android RCS Client

Here at Mobile World Congress 2016, the annual Barcelona-based flesh-pressing of the telco industry, Google and a bunch of carriers have put out a press release talking up how they are apparently 'ali

Facebook Tests SMS Integration In Messenger, Launches Support For Multiple Accounts

Facebook says it's testing a way for users to receive, read and respond to their SMS-based conversations in its Messenger application for mobile devices. The feature, which would be optional if broadl

Google Wants To Text Message You With Holiday Shopping Deals

A number of startups emerged this year to offer consumers an easier way to shop: instead of immersive, e-commerce experiences, companies like Magic, Operator, Fetch, GoButler, and others, including

Walmart Simple Text Could Be Walmart’s Version Of Magic

One of the very cool things about hackathons is that you learn what type of technology that people are really using. We’re all wondering what the hot “trends” are going to be at one

YC-Backed Outbound Helps Businesses Message Customers Over Both Email And Mobile

With the shift to mobile devices, businesses today have a need to reach their customers wherever they are – and that includes marketing to their customers outside of email alone. A Y Combinator

Blinq Enhances Your Favorite Messaging Applications With Extra Information

A new mobile application called Blinq is launching today into public beta to add a layer of contextual information to your favorite mobile messaging applications. Founder Yossi Ghinsberg, who's better

Tinder Spammers Move To SMS After Improvements To Dating App’s Security

Dating app Tinder for a long time had been flooded with spam bots - fake accounts that flirt with users in order to redirect them to adult sites, and yes, take their money. This summer, security firm

The Tech Behind 50 Cent’s New SMS Audio Fitness Tracking Earbuds

50 Cent's SMS Audio is holding an event in NYC tonight, but the cat's out of the bag: the product to be unveiled is a new fitness tracking in-ear headset, which is entirely Intel inside – the techno

Tawkers Launches An App For Publishing Your Texts

New York-based startup Tawkers has launched a new iPhone app that lets users publish their texts to its platform and creates a public forum for text-based conversations from your cell phone. Let&#8217

Red Hot Remind101 Gets $15M From John Doerr To Bring Free, Secure Text Messaging To Teachers

Brothers Brett and David Kopf launched Remind101 out of Imagine K12 in late 2011 to tackle what they saw as one of the key problems in primary education: The lack of simple, user-friendly tools that h

With $1.2M From Greylock, Yuri Milner And 500 Startups, First Opinion Lets You Text A Doctor Anytime

As mobile networks and digital communication tools improve, there’s a huge opportunity to re-imagine the calcified old world of healthcare. Some services are looking to do that by bringing the h

Twitter Expands Its Alerts Service To The UK And Ireland To Push Out Critical Info From The Met Police And 56 Others

Twitter Alerts -- a service that Twitter launched in <a href="

Hangouts 1.3 Will Reportedly Add SMS, Giving Android Its Own iMessage Equivalent

Google is said to be prepping an update to its Hangouts instant messaging/video chat Android app that would allow it to integrate with SMS, making it possible to get all text and MMS messages right in

Now At 30K Schools And Growing Fast, Remind101 Is On A Mission To Modernize Classroom Communication

While many industries in the U.S. have undergone massive changes in the last 10 years -- such that some almost seem unrecognizable -- the educational system appears much the same as it did 100 years a

Yahoo’s Shopping Spree Continues With Conference Calling Startup Rondee

Thought Yahoo's acquisition spree would culminate with its <a href="">$1.1 billion T

Google Quietly Kills SMS Search, Closing One Way Of Connecting With Mobile Users Who Don’t Have Data Plans

<a target="_blank" href="">Google</a> is well known for its regular bouts of spring cleaning when it kills off a number of products in <a href="

MightyText, “The iMessage for Android,” Targets iCloud With New Cross-Device Photo And Video Sync

Today, our lives are spread across a growing array of digital devices, from smartphones and laptops to tablets and connected TVs. While each device tends to perform certain tasks better than others, a
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