Salesforce Service Cloud

Salesforce, AWS expand partnership to bring Amazon Connect to Service Cloud

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data integra

Salesforce is acquiring ClickSoftware for $1.35B

Another day, another Salesforce acquisition. Just days after closing the hefty $15.7 billion Tableau deal, the company opened its wallet again, this time announcing it has bought field service softwar

Salesforce wants to deliver more automated field service using IoT data

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to

Protesters call on Salesforce to end contract with border patrol agency

A dozen or so people accompanied by a 14-foot, 800-pound cage gathered in downtown San Francisco Tuesday morning to protest Salesforce’s¬†contract with U.S. Customs and Border Patrol (CBP), the

Salesforce LiveMessage brings messaging to Service Cloud

As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too —¬†and today Sa