Salesforce Einstein

Salesforce introduces Einstein Copilot Studio to help customers customize their AI

Today at the Dreamforce customer conference in San Francisco, Salesforce announced Einstein Copilot Studio, a tool that lets customers customize the Salesforce base Einstein GPT and Einstein Copilot o

Salesforce embeds conversational AI across the platform with Einstein Copilot

Salesforce introduced its AI layer called Einstein back in 2016 to provide predictive AI services across the Salesforce family of products. In March, just months after the release of OpenAI’s ChatGP

Three Salesforce AI pioneers launch Faros AI to bring order to engineering operations

When the three founders of Faros AI were working at Salesforce, they helped develop the company’s artificial intelligence, known as Einstein. While the goal of Einstein was to help companies bec

Former Salesforce chief scientist announces new search engine to take on Google

Richard Socher, former chief scientist at Salesforce, who helped build the Einstein artificial intelligence platform, is taking on a new challenge — and it’s a doozy. Socher wants to fix c

Salesforce beefing up field service offering with AI

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today

Salesforce and Google want to build a smarter customer service experience

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today

Salesforce updates Sales Cloud ahead of Dreamforce with increased automation

Dreamforce, Salesforce’s massive customer conference is coming later this month to San Francisco, but the news is starting already well ahead of the event. Today, the company announced updates t

Salesforce to offer more customized AI with myEinstein

It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dr

Salesforce Ventures launches $50M fund to encourage AI development on Salesforce platform

Salesforce Einstein, the AI toolset for Salesforce.com, turned one today and to celebrate Salesforce Ventures announced a $50 million fund to encourage startups to build AI-fueled applications on

Salesforce introduces several Einstein AI tools for third-party developers

Salesforce launched three AI tools for developers today at the TrailheaDX developer conference. These algorithms, which fall under the new Einstein Platform Services, enable third-party developers to

Salesforce Einstein AI can generate models automatically

When Salesforce announced its spring release this week, it revealed that its artificial intelligence platform, dubbed Einstein, can build data models automatically, even when customers have customized

IBM and Salesforce partner to sell Watson and Einstein

Two of the best-marketed names in artificial intelligence are coming together to pitch their wares to new customers with the announcement that IBM and Salesforce are going to partner. The new partners

Salesforce adds some artificial intelligence to customer service products

Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into othe

Salesforce opens engineering office in Microsoft’s and Amazon’s backyards

Salesforce announced today that it plans to open an engineering and innovation hub in the Seattle area, greatly expanding its presence there. Company co-founder Parker Harris says the office, which

Salesforce Einstein delivers artificial intelligence across the Salesforce platform

Say what you will about Salesforce, the company is always looking ahead. This afternoon, it announced Salesforce Einstein, its artificial intelligence (AI) initiative. The timing, which comes just ahe