NLU

Aisera lands $90M to automate customer service requests with AI

Aisera, a startup developing what it describes as an “AI-driven” support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with particip

Microsoft strives to give computers common sense with Concept Graph

Today, Microsoft Research is publicly releasing its effort to tackle just one of the problems plaguing natural language understanding — knowledge. The company believes that background knowledge is