natural language processing

Messaging-based primary healthcare service 98point6 raises $50 million from Goldman Sachs

The messaging-based primary care provider 98point6 has raised $50 million in its latest round of led by the Merchant Banking Division of Goldman Sachs. It seems that Jo Natauri, the global head of hea

ServiceNow to acquire FriendlyData for its natural language search technology

Enterprise cloud service management company ServiceNow announced today that it will acquire FriendlyData and integrate the startup’s natural language search technology into apps on its Now platform.

GoodTime raises $5 million to bring artificial intelligence into the interview process

GoodTime, the algorithmically enhanced interview process management platform, has raised $5 million in a new round of funding led by Bullpen Capital. The company uses natural language processing to li

Meet the startups in the latest Alchemist class

Alchemist is the Valley’s premiere enterprise accelerator and every season they feature a group of promising startups. They are also trying something new this year: they’re putting a reser

Einstein Voice gives Salesforce users gift of gab

Salespeople usually spend their days talking. They are on the phone and in meetings, but when it comes to updating Salesforce, they are back at the keyboard again typing notes and milestones, or searc

Fresh out of Y Combinator, Leena AI scores $2M seed round

Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained o

Forethought looks to reshape enterprise search with AI

Forethought, a 2018 TechCrunch Disrupt Battlefield participant, has a modern vision for enterprise search that uses AI to surface the content that matters most in the context of work. Its first use ca

Clinc expands to automotive, releases SaaS platform for its voice AI assistant

Clinc co-founder and CEO Jason Mars just announced the company is expanding to a third vertical: Automotive. The company, which started in fintech and recently unveiled a product for drive-thru restau

Klarity uses AI to strip drudgery from contract review

Klarity, a member of the Y Combinator 2018 Summer class, wants to automate much of the contract review process by applying artificial intelligence, specifically natural language processing. Company co

Observe.AI raises $8M to use artificial intelligence to improve call centers

Being stuck on the phone with call centers is painful. We all know this. Observe.AI is one company that wants to make the experience more bearable, and it’s raised $8 million to develop an art

Siri is now trained to recognize your local, weirdly named small businesses

Getting directions to the nearest Starbucks or Target is a task Apple’s virtual assistant can handle with ease. But what about local businesses with names that Siri has never heard, and might mi

Amazon patents a real-time accent translator

Amazon has been granted a patent for an audio system that detects the accent of a speaker and changes it to the accent of the listener, perhaps helping eliminate communication barriers in many situati

Google Docs gets an AI grammar checker

You probably don’t want to make grammar errors in your emails (or blog posts), but every now and then, they do slip in. Your standard spell-checking tool won’t catch them unless you use an

Dialpad dials up $50M Series D led by Iconiq

Dialpad announced a $50 million Series D investment today, giving the company plenty of capital to keep expanding its business communications platform. The round was led by Iconiq Capital with help fr

Facebook’s AI researchers task ‘tourist bots’ with finding their way in NYC

Facebook is getting guide bots to help tourist bots explore Hell’s Kitchen in a virtual New York City. It’s not just for kicks, either; a new research paper published today by FAIR is look

Tact $27M Series C attracts Amazon, Microsoft and Salesforce

It’s not often you can get three cloud giants like Amazon, Microsoft and Salesforce to agree on much of anything, but today they were all part of a $27 million Series C investment in Tact.ai, a

Machines learn language better by using a deep understanding of words

Computer systems are getting quite good at understanding what people say, but they also have some major weak spots. Among them is the fact that they have trouble with words that have multiple or compl

The robot revolution is just beginning

A new generation of exponentially more intelligent and capable robots is on the way. In fact, they’re already everywhere we look: over our heads, in our cars and operating rooms, next to us on the a

Navigating the risks of artificial intelligence and machine learning in low-income countries

On a recent work trip, I found myself in a swanky-but-still-hip office of a private tech firm. I was drinking a freshly frothed cappuccino, eyeing a mini-fridge stocked with local beer and standing am
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