Zendesk’s final selling price is a warning shot for unicorns

Zendesk selling for a mid-single-digit multiple with positive free cash flow, 30% revenue growth and a recent re-acceleration of top-line expansion should be downright terrifying for unicorns.

Zendesk punished by investors after vowing to remain independent

Does the spurned $17 billion offer from earlier this year appear more attractive in light of the current downturn? Sure, but enough to put Zendesk's decision to decline in doubt? Let’s find out.

EnquireLabs aims to pull back the curtain on consumer behavior

EnquireLabs is uncoupling questions from each other so they can be asked over time, post-purchase.

Zendesk’s latest problem is an activist investor

Zendesk has been having some issues with its investors lately. Yesterday, activist investor Jana Partners piled on with an SEC filing that wasn't terribly friendly.

After 2 rejected deals, Zendesk considers its next steps

Zendesk now has to prove to investors that it can keep up its improving growth rates while defending its gross margins. And it has to avoid getting acquired while it does so.

Zendesk moves into customer experience data with $4.13B SurveyMonkey deal

When Zendesk announced it was acquiring Momentive Global Inc. (the organization behind SurveyMonkey) for $4.13 billion last week, it might have felt like a steep price to pay, but it seems that compan