kustomer

Meta’s grand experiment in building an enterprise-ready customer service platform has come to a close: The parent of Facebook has officially spun out Kustomer, the CRM startup it acquired last y

The EU has cleared Meta/Facebook’s acquisition of CRM maker, Kustomer — accepting a set of commitments from the tech giant to allay competition concerns linked to the fact it also owns a s

Workplace — the app originally built as a version of Facebook for employees to communicate with each other — now has more than 7 million users, carving out a place for itself as an app to

In a significant push against Big Tech’s ability to maintain market dominance through sheer buying power, the U.K.’s competition watchdog has ordered Facebook (now Meta) to reverse its acq

The U.K.’s competition watchdog has cleared Facebook’s acquisition of Kustomer, a maker of CRM tools. The purchase was announced last November — with a price tag we reported as $1 bi

The European Union may investigate Facebook’s $1 billion acquisition of customer service platform Kustomer after concerns were referred to it under EU merger rules. A spokeswoman for the Commiss

Boldstart Ventures, a New York-based firm that started with a $1 million proof-of-concept fund in 2010, has just closed on $155 million in capital commitments for its fifth flagship fund and $75 milli

According to a recent letter sent to its investors, Tiger Global Management, the New York-based investing powerhouse, is raising a new $3.75 billion venture fund called Tiger Private Investment Partne

Facebook makes a billion-dollar acquisition, we learn more about Twitter’s Clubhouse-style feature and Moderna applies for emergency authorization for its COVID-19 vaccine. This is your Daily Cr

Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the custome

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of th

Kustomer, a CRM startup that’s taking on the likes of Zendesk, Salesforce and many other bigger and older providers, has closed yet another round of funding — no less than its third fundra

Eight years after raising a $1.5 million proof-of-concept fund, Boldstart Ventures, a New York-based venture firm whose portfolio companies have been enjoying some serious momentum lately, just closed

On the heels of customer service company Zendesk announcing an acquisition to expand its omnichannel offering, one of the upstarts nipping at its heels has announced a round of funding to continue gro

Salesforce today dominates the world of CRM with its cloud-based, wide-ranging portfolio of software as a service. Now, a company founded by one of its alums thinks it can take it on with a more moder

The CRM industry is now estimated to be worth some $4 billion annually, and today a startup has announced a round of funding that it hopes will help it take on one aspect of that lucrative pie, custom

Boldstart Ventures started off with $1 million in 2010 as a kind of experiment. Could a New York-based outfit find enough seed-stage, enterprise-focused, East Coast opportunities to rationalize a b

The need to contact customer support is the bane of many a modern consumer’s existence: not only is it likely that you are doing it because you have a problem that needs fixing, but you are ine