intercom

A notable changing of the guard is afoot at Intercom, the unicorn SaaS startup that powers the ubiquitous smiley customer service bots that sit on tens of thousands of company homepages: The company h

Amazon today announced the addition of Ring Intercom to its list of smartphone offerings. The product is designed to be an add-on to existing apartment intercom systems. The company has created a quic

Last year we covered how “&Open” (yes, “ampersand open,” pronounced “And Open”) had raised a raised $7.2 million seed to make it easier for brands to send gifts to customers to boost l

Apple HomePod owners, starting today, will be able to use the newly announced “Intercom” feature to send messages between their HomePod smart speakers. The feature, which arrives via a sof

This week Airbnb announced that it has privately filed to go public, putting the famous unicorn on a path to a quick IPO if it wants. The recent move matches reporting indicating that the home-sharing

Today Intercom announced that it has hired a chief financial officer (CFO) as it ramps toward an IPO. The unicorn also promoted its COO to the CEO role earlier this year. The company’s recent CE

Three years ago almost to the day, Intercom announced that it was bringing former Intuit exec Karen Peacock on board as COO. Today, she got promoted to CEO, effective July 1. Current CEO and company c

Just a few months after closing a new $185 million fund to continue backing early-stage European startups, Blossom Capital, the VC firm founded by Ophelia Brown, is announcing a new angel investment p

[Editor’s note: This is the first of a series of articles that we’re writing about branding for startups. It’s part of our latest initiative to find the best brand designers and agencies in

When it comes to sales software, Salesforce isn’t the only game in town. A number of startups have emerged to target the sales industry, with roughly $3 billion per year getting invested into

Intercom, a business messaging tool that enables companies to communicate directly with customers in an online context, announced today that it has hired former Intuit SVP Karen Peacock as company COO

You’re not losing a CubeSensor. You’re gaining a Klevio! Or something. CubeSensors, the company created by Ales Spetic, has folded itself into a wireless access company called Klevio to br

Integration companies, while not glamorous, can build market power by positioning themselves at the center of an ecosystem and creating an “ecosystem network effect”, whereby they become a de fact

Nucleus, the home intercom system which started shipping in August, has closed $5.6M in Series A Funding. The round was led by Amazon’s Alexa fund, which invests in promising startups that inco

Amazon’s friendly AI is continuing its brisk march across smart home services. A week after August announced Alexa functionality for its smart lock, Nucleus is doing the same for its home intercom s

Intercom, a startup helping businesses talk to their customers, has raised an additional $50 million in funding. Intercom’s products cover everything from website chat to marketing to customer s

<a target="_blank" href="https://www.intercom.io">Intercom</a>, a startup promising businesses a "fundamentally new" approach to communicating with their customers, has raised $35 million in Series C

If you're sending emails or other messages to your customers, there's a standard way to measure your success — you look at whether they opened those messages, and whether the openers actually clicke

When <a href="https://techcrunch.com/2013/05/24/paul-adams-joins-intercom/">Paul Adams left Facebook</a> to join customer communication startup <a target="_blank" href="https://www.intercom.io">Interc