• Apple’s Tech Support Is Not As Good As It Used To Be, Study Claims

    Apple’s Tech Support Is Not As Good As It Used To Be, Study Claims

    According to a study conducted by Minnesota-based research firm Vocal Laboratories (aka Vocalabs), Apple’s lead in tech support quality is slipping, while consumer satisfaction scores for HP are improving. Vocalabs interviews people by telephone right after a customer service experience, and for this study completed 4,161 surveys between May 2008 and June 2011. Read More

  • The HP TouchPad Will Come With Its Own Facebook Tablet App (Leaked Pics)

    The HP TouchPad Will Come With Its Own Facebook Tablet App (Leaked Pics)

    The world has been waiting for an official Facebook tablet app, and waiting, and waiting. But that app may not appear on the iPad first (although Facebook is working on an iPad app for sure). Instead, Facebook’s first tablet app will appear on the HP TouchPad, which comes out this Friday and runs the WebOS it bought with Palm.  Unless the iPad app also launches this week, the… Read More

  • Apple Now Worth As Much As Microsoft, HP And Dell … Combined

    Apple Now Worth As Much As Microsoft, HP And Dell … Combined

    If you look at how Apple fares on the public markets today, compared to other tech powerhouses, you’ll notice that the Cupertino computer giant is currently valued at roughly $301 billion, which is close to the sum of the market cap of three of its closest rivals: Microsoft (~$200.3 billion), Hewlett-Packard (~$72.8 billion) and Dell (~$29.3 billion). Market cap is of course just one… Read More

  • Fly or Die Review of HP TouchSmart PC and BizWeek App

    Fly or Die: The HP Touchsmart All-In-One PC And The Businessweek iPad App

    It’s big screen week on Fly or Die. This week, John Biggs and I take a look at the HP Touchsmart All-in-One PC, a 14-inch Toshiba portable monitor, and the new Businessweek iPad app. As usual, a surprise guest joins us to defend his company’s product decisions. HP has been trying to bring touch computing to desktop PCs with its Touchsmart line. The problem has always been… Read More

  • Oh Come On, Hewlett Packard. Is That All You Got? (UCSF)

    Some of you (hopefully all of you) have been following the UCSF drive to build a children’t hospital in San Francisco. We are enthusiastically supporting the project, as are countless other businesses, blogs and individuals. Marc and Lynne Benioff, in a hugely generous moment, gave $100 million to help build the hospital. Zynga has also gotten in the mix and is likely to contribute a… Read More

  • Google, HP, eBay And Yahoo Fund Group Behind Pro-Death Penalty Attack Ads

    California politics blog Calitics has unearthed some interesting data about the $1 million in funding behind the recent round of television ads against Democratic attorney general candidate Kamala Harris. Digging deeper into the contribution history of the Republican State Leadership committee, the Karl Rove-backed group behind the ad campaign, reveals contributions from four top Silicon… Read More

  • HP Closes $1.5 Billion Acquisition Of ArcSight

    Hewlett-Packard this morning announced that it has now completed the acquisition of security and compliance management company ArcSight for $43.50 per share, or an enterprise value of $1.5 billion. ArcSight helps protect enterprises and government agencies against cyber threats and other risks by providing complete visibility and insights into their IT infrastructure across all users… Read More

  • Inside the HP Workstation Lab part 3: Support

    During my brief tour of the HP workstation lab, I was impressed by HP’s engineering history as well as the rigor they apply to testing and integrating hardware components. But as a customer, I know that what happens after the sale is just as important as what happens before the sale. You can have the best engineering discipline in the world, but your products will still wear out, or… Read More

  • Inside the HP Workstation Lab part 2: Implementation

    When you think about it, building a computer isn’t that difficult today. Intel publishes reference designs for their motherboards, so a lot of the work has been done for you already. But to build a computer that you can guarantee will work in a number of potentially hostile environments requires a deep understanding of computers and electronics, but also requires the resources to test… Read More

  • Inside the HP Workstation Lab Part 1: History

    I recently had the pleasure of touring the HP Workstation facility in Ft. Collins, Colorado. I was there with a number of other journalists, both web and print, for a behind-the-scenes look at what goes into the construction and support of HP workstations. The word “workstation” is often used interchangeably with the word “computer” in a lot of general conversations… Read More

  • Note To Hewlett Packard: Hire Todd Bradley As CEO Before You Lose Him Too

    One thing Hewlett Packard has done well over the last five years since CEO Carly Fiorina stepped down: make money. A lot of that is thanks to Todd Bradley, EVP Personal Systems Group. If you think you’ve seen him before, you probably have. Bradley often speaks at tech events, and he’s the only HP exec I’ve ever seen out in the tech community. At a recent Fortune Brainstorm… Read More