Customer service is thought of as “the caboose” of a business, but Thankful believes it should be the driver of a brand's post-purchase strategy.
Directly, a startup whose mission is to help build better customer service chatbots by using experts in specific areas to train them, has raised more funding as it opens up a new front to grow its bus
Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participati
<a href="http://www.freshdesk.com/">Freshdesk</a>, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, ar