Sprinklr, the social media management company that vaulted into the “unicorn club” last month after it raised $46m on a $1b+ valuation, is making an acquisition to expand into a new area,
<a target="_blank" href="http://yammer.com">Yammer's </a>first new release under the Microsoft umbrella has nothing to do with Microsoft. It's not about integrating with Sharepoint or Microsoft Dynami
Consumers are not in a research mode when they're on Facebook. Instead, the first place they go to find out about a product is Google or the company web site.
That's according to an i<a target="_bl
<img src="https://techcrunch.com/wp-content/uploads/2011/06/love-your-customers-get-satisfaction-people-powered-customer-service.png" class="shot2">Customer support startup <a href="http://getsatisfac
<img src="//tctechcrunch.files.wordpress.com/2010/09/love-your-customers-get-satisfaction-people-powered-customer-service.png" class="shot2">Customer support startup <a href="http://getsatisfaction.co
<img class="alignright size-full wp-image-206892" title="lanelaser_large" src="http://tctechcrunch.files.wordpress.com/2010/08/lanelaser_large.jpeg" alt="" /><a href="http://getsatisfaction.com">Get S
<img src="http://tctechcrunch.files.wordpress.com/2010/03/hub.png">
Two years ago customer support startup <a href="http://getsatisfaction.com/">Get Satisfaction</a> turned its <a href="https://techcr
<img src="http://tctechcrunch.files.wordpress.com/2010/01/GetSatisfaction--215x64.jpg" width="215" height="64" />
Startup <a href="http://getsatisfaction.com/">Get Satisfaction</a> has raised $2.3 mi
<img src="https://techcrunch.com/wp-content/uploads/2009/01/crunchies.jpg" />
Last night we <a href="https://techcrunch.com/2008/12/28/go-vote-for-the-2008-crunchies-finalists/">released</a> the fina
When Michael’s internet went down last month, he vented his frustration on Twitter. And lo and behold, Comcast actually saw his tweet, reached out to him, and proactively worked to solve his pro