Customer engagement service Freshworks, which you may still remember under its old name of Freshdesk, today announced that it has acquired Natero, a customer success service with some AI/ML smarts tha
Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service ag
After raising $55 million last year to build its business beyond its existing help desk services, today Freshworks (the parent company of Freshdesk) has made an acquisition to help it fill out that st
Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy for Fr
Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participati
Freshdesk, a cloud-based customer service tool, caught a bushel of money today, announcing a $50M investment led by Tiger Global with Accel Partners and Google Capital also participating. The funding
Okay, not really in a box because that would be cruel to the support personnel but still putting customer support people in boxes would probably be more efficient if you put some holes in the box and
Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capit
With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive i
Freshdesk, which raised $7 million in Series C funding from Accel India and Tiger Global in November last year, is using some of that capital to enter the IT service management (ITSM) market currently
Today <a target="_blank" href="http://freshdesk.com">Freshdesk</a> announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software.
Freshdesk Arcade will award points b
<a href="http://www.freshdesk.com/">Freshdesk</a>, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, ar
<a href="http://www.freshdesk.com/">Freshdesk</a>, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previou
<a href="http://www.freshdesk.com/">Freshdesk</a>, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today. Similar to