Freshdesk

  • Freshdesk owner Freshworks acquires Joe Hukum as it plans a move into chatbots

    Freshdesk owner Freshworks acquires Joe Hukum as it plans a move into chatbots

    After raising $55 million last year to build its business beyond its existing help desk services, today Freshworks (the parent company of Freshdesk) has made an acquisition to help it fill out that strategy. The company has acquired Joe Hukum, a startup out of India that offers a platform for businesses to build their own chatbots. I’ve asked, but the companies are not revealing any terms… Read More

  • Freshdesk acquires data integration startup Pipemonk

    Freshdesk acquires data integration startup Pipemonk

    Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy for Freshdesk and its partners. Pipemonk, which was born as ZapStitch, had raised just over $2 million since it launched in 2014, with its primary funding round coming in May, 2015, when it landed… Read More

  • Freshdesk scores $55 million Series F round

    Freshdesk scores $55 million Series F round

    Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participation from Accel Partners, which has been investing in the company from the beginning, according to Freshdesk president Dilawar Syed. Today’s investment brings the total raised to $150.5… Read More

  • Cloud Customer Service Startup Freshdesk Reels In $50M Round

    Cloud Customer Service Startup Freshdesk Reels In $50M Round

    Freshdesk, a cloud-based customer service tool, caught a bushel of money today, announcing a $50M investment led by Tiger Global with Accel Partners and Google Capital also participating. The funding comes on the heels of a $31M round last June and brings the total investment to just over $95M. The reason Freshdesk went back for more so soon, was that it has continued its phenomenal growth… Read More

  • Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services

    Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services

    Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capital also contributing. The funding is significant, especially given its total to date was $44 million and the highest amount the company had received in any previous round was $7 million last… Read More

  • Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

    Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

    With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive innovation. ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just how competitive and commoditized… Read More

  • Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud

    Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud

    Freshdesk, which raised $7 million in Series C funding from Accel India and Tiger Global in November last year, is using some of that capital to enter the IT service management (ITSM) market currently dominated by BMC’s Remedy and ServiceNow. The new product, Freshservice, is a cloud-based service desk solution to help customers deliver their internal IT support. Freshservice combines… Read More

  • Freshdesk Wants To Make Customer Service Fun With Game Mechanics

    Freshdesk Wants To Make Customer Service Fun With Game Mechanics

    Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time it takes to close a ticket, whether an issue is resolved in one call, and customer satisfaction. Points can be tracked through internal leaderboards, and agents will be able to rise through… Read More