Freshworks acquires customer success service Natero

Customer engagement service Freshworks, which you may still remember under its old name of Freshdesk, today announced that it has acquired Natero, a customer success service with some AI/ML smarts tha

Freshworks launches a load balancer for handling customer inquiries

Customer engagement service Freshworks, which was valued at about $1.5 billion in its last funding round, today launched Omniroute, the latest product in its portfolio of tools for customer service ag

Freshdesk owner Freshworks acquires Joe Hukum as it plans a move into chatbots

After raising $55 million last year to build its business beyond its existing help desk services, today Freshworks (the parent company of Freshdesk) has made an acquisition to help it fill out that st

Freshdesk acquires data integration startup Pipemonk

Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy for Fr

Freshdesk scores $55 million Series F round

Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participati

Cloud Customer Service Startup Freshdesk Reels In $50M Round

Freshdesk, a cloud-based customer service tool, caught a bushel of money today, announcingĀ a $50M investment led by Tiger Global with Accel Partners and Google Capital also participating. The funding

Limdesk Is A Customer Support Center In A Box

Okay, not really in a box because that would be cruel to the support personnel but still putting customer support people in boxes would probably be more efficient if you put some holes in the box and

Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services

Freshdesk, the customer support as a service company with 23,000 customers, raised $31 million in Series D funding today in a round led by Tiger Global Management, with Accel Partners and Google Capit

Zoho Seeks To Disrupt IT Helpdesk Market By Offering ServiceDesk For Free

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive i

Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud

Freshdesk, which raised $7 million in Series C funding from Accel India and Tiger Global in November last year, is using some of that capital to enter the IT service management (ITSM) market currently

Freshdesk Wants To Make Customer Service Fun With Game Mechanics

Today <a target="_blank" href="">Freshdesk</a> announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points b

Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups

<a href="">Freshdesk</a>, the makers of cloud-based help desk software that allows companies to support their customers through email, phone, website, Facebook and Twitter, ar

Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel

<a href="">Freshdesk</a>, an Indian startup that offers a cloud-based customer support platform, has raised $5 million in financing led by Tiger Global Management with previou

Accel-Backed Freshdesk Wants To Take On Zendesk With Customer Support Platform

<a href="">Freshdesk</a>, which has raised $1 million in funding from Accel Partners, is debuting a new version of its cloud-based customer support platform today. Similar to