customer relationship management

Meet the startups in the latest Alchemist class

Alchemist is the Valley’s premiere enterprise accelerator and every season they feature a group of promising startups. They are also trying something new this year: they’re putting a reser

Miles gives you reward miles for almost everything

Reward miles are nice if you fly a lot but what if you bike or take Lyfts or just like to wander around town? A new app called Miles aims to give you rewards for all of those things, bringing the conc

ProsperWorks raises $24M for its Google-centric CRM solution

ProsperWorks, a cross-platform customer relationship management (CRM) service that plugs into the Google for Work platform, today announced that it has raised a $24 million Series B funding round. The

Cogito leverages human behavior to nudge customer relationships

We’ve all had crappy customer service calls. Primed by staticky elevator music and the ever-mysterious agitating echo, most of us come into calls with strained patience. On the line, customer se

The New Wave Of Selling On Mobile And Social

The holiday season is here, and shoppers and merchants alike are gearing up for the busiest shopping season of the year. How will technology impact retail this season, and what’s new in 2015 about t

Easily Measure The Profitability Of Your Consumer Subscription Business

We are currently witnessing a shift in business models, as many consumer tech companies move from transactional models in favor of subscription-based ones. YouTube is launching an ad-free, subscriptio

Nimble Now Integrates With Rapportive, Major Social Networks To Bring Context To Your Contacts

As Jon Ferrara what he thinks of today's CRM software, and he'll tell you, patently, that it sucks. Ferrara is the co-founder and former CEO of <a target="_blank" href="http://www.goldmine.com/">GoldM