customer relationship management

  • ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks raises $24M for its Google-centric CRM solution

    ProsperWorks, a cross-platform customer relationship management (CRM) service that plugs into the Google for Work platform, today announced that it has raised a $24 million Series B funding round. The round was led by Next World Capital, an early revenue stage VC firm that specializes in helping its portfolio companies expand into European markets. Other investors include Storm Ventures… Read More

  • Cogito leverages human behavior to nudge customer relationships

    Cogito leverages human behavior to nudge customer relationships

    We’ve all had crappy customer service calls. Primed by staticky elevator music and the ever-mysterious agitating echo, most of us come into calls with strained patience. On the line, customer service and sales agents are paid to build relationships, but after a long day of working with callers (who typically only call if they’re having a problem), even the bubbliest of people can… Read More

  • The New Wave Of Selling On Mobile And Social Crunch Network

    The New Wave Of Selling On Mobile And Social

    The holiday season is here, and shoppers and merchants alike are gearing up for the busiest shopping season of the year. How will technology impact retail this season, and what’s new in 2015 about the ancient “art of the sale”? eMarketer predicts a happy holiday season for retailers this year, with US retail sales in the months of November and December increasing 5.7 percent… Read More

  • Easily Measure The Profitability Of Your Consumer Subscription Business Crunch Network

    Easily Measure The Profitability Of Your Consumer Subscription Business

    We are currently witnessing a shift in business models, as many consumer tech companies move from transactional models in favor of subscription-based ones. YouTube is launching an ad-free, subscription-based service. Apple recently launched a streaming music service for $10/month. Microsoft just bundled its popular consumer products into a $199/month offering as cloud services have become… Read More

  • Nimble Now Integrates With Rapportive, Major Social Networks To Bring Context To Your Contacts

    Nimble Now Integrates With Rapportive, Major Social Networks To Bring Context To Your Contacts

    As Jon Ferrara what he thinks of today’s CRM software, and he’ll tell you, patently, that it sucks. Ferrara is the co-founder and former CEO of GoldMine, one of the pioneers of customer relationship management and salesforce automation software back in the ’90s. He sold GoldMine in the ’00s for $100+ million, but returned to the game in 2009 based on the belief that CRM… Read More