The social commerce market size in Africa is expected to continue growing as businesses and micro-entrepreneurs embrace digital media, driven by the rising usage of apps like WhatsApp, TikTok and Inst
The conversational commerce company developed a customer relationship management tool that provides customizable columns and sales funnel automation for sales made via WhatsApp and other social media.
Walmart recently introduced a new way to shop: via text. Last month, the retail giant launched its “Text to Shop” experience which allows mobile consumers across both iOS and Android devic
Conversational commerce isn’t exactly a new phenomenon, with countless companies using live chats, messaging apps, chatbots, voice assistants and more to encourage consumers to part with their c
Zeals, a Tokyo-based startup that lets businesses communicate with their customers via its chat application, said Thursday it has secured $27.2 million (3.5 billion yen) in equity and $11.6 million (1
With its latest acquisition Walmart is further investing in technology that will enable shopping via voice and chat. The retail giant announced it’s acquiring “select technology assetsR
A majority of people in Latin America skip shopping on the web and instead use a combination of messaging and social apps to find inspiration, ask questions and make purchases.
Marc Lore, who earlier this year stepped down from his role as Walmart’s head of U.S. e-commerce, is now backing a new startup in the e-commerce space called Wizard. Lore has taken on the roles
Mobile commerce is where it’s at, and rising investment in so-called conversational commerce startups underscores the opportunity. Via, a two-year-old, Bay Area-based startup, is among those rid
Facebook has long been working on raising WhatsApp’s profile as a channel for businesses to interact with (and sell to) their customers. Today, a startup that has built a suite of tools for reta
Unlike most startup founders who saw the birth of the internet in the mid-1990s, I am still CEO of my company. My longevity in this position gives me a unique perspective on the changes that have happ
At the Starbucks Biennial Investor Conference today, the coffee and retail giant revealed some plans for 2017, including new foods comings to its cafes, and features heading to its incredibly popular
Money makes the world go round, or so they say. Payments, investments, insurance and billions of transactions are the beating heart of a fractal economy, which echoes the messy complexity of natural s
Pullstring -- née ToyTalk -- today launched its eponymous product out of private beta and into the hands of creators of conversational interfaces everywhere. Out of the box, creators can make bots fo
With a little personal shopping assistance, Operator thinks Chinese citizens will pounce on American products sold through its conversational shopping app. The promise of becoming the guided commerce
Once upon a time the milkman delivered milk directly to your home. The Avon and Tupperware ladies had private parties in the comfort of a neighbor’s house. The Hoover salesperson demonstrated the va
In the near future, ads will just be part of the conversation. Bots, and the AI technologies that drive them, are taking huge leaps forward in sophistication and reach. While bots had previously been