conversational commerce

The sudden death of the website

Unlike most startup founders who saw the birth of the internet in the mid-1990s, I am still CEO of my company. My longevity in this position gives me a unique perspective on the changes that have happ

Starbucks adds a virtual barrista, sous vide eggs and a Tencent partnership to its menu

At the Starbucks Biennial Investor Conference today, the coffee and retail giant revealed some plans for 2017, including new foods comings to its cafes, and features heading to its incredibly popular

Artificial intelligence and the evolution of the fractal economy

Money makes the world go round, or so they say. Payments, investments, insurance and billions of transactions are the beating heart of a fractal economy, which echoes the messy complexity of natural s

Pullstring launches bot-authoring tools for fun & profit

Pullstring -- née ToyTalk -- today launched its eponymous product out of private beta and into the hands of creators of conversational interfaces everywhere. Out of the box, creators can make bots fo

Operator harnesses chatbots, humans, and $15M to sell US goods to China

With a little personal shopping assistance, Operator thinks Chinese citizens will pounce on American products sold through its conversational shopping app. The promise of becoming the guided commerce

High-tech updates to the retail experience

Once upon a time the milkman delivered milk directly to your home. The Avon and Tupperware ladies had private parties in the comfort of a neighbor’s house. The Hoover salesperson demonstrated the va

Bot influencers are the programmatic future of conversational advertising

In the near future, ads will just be part of the conversation. Bots, and the AI technologies that drive them, are taking huge leaps forward in sophistication and reach. While bots had previously been