We’ve been hearing about former Salesforce co-CEO Bret Taylor’s latest gig since he announced he was leaving the CRM giant in November 2022. Last February we heard he was launching an AI startup b
The demand for conversational AI — mostly chatbots — has arguably never been higher, riding the publicity wave of systems like OpenAI’s ChatGPT. Last year, Gartner predicted that one
Baidu today revealed more details about its much-anticipated intelligent Ernie Bot, widely seen as the search giant’s counterpart to ChatGPT. Ernie Bot is built atop Baidu’s large language
Baidu, China’s top search engine provider and robotaxi developer, is apparently working on its own counterpart to ChatGPT. The news, first reported by Bloomberg and The Wall Street Journal, sent
In 2011, Jordi Torras, a former Oracle VP, had a realization: Companies weren’t optimizing their search technologies as well as they could be. He founded Inbenta to solve this, providing profess
Not everyone believes that the metaverse — social, VR-centric worlds — has staying power. But MeetKai is among the steadfast optimists. Founded in 2018, the startup initially focused on co
Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. According to a survey by OnePoll commiss
Level AI, an early-stage startup from a former member of the Alexa product team, wants to help companies process customer service calls faster by understanding the interactions they’re having wi
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual and digital
Botpress, a Montreal-based early-stage startup, wants to make it easier for developers to build conversational-based apps, meaning humans interact with the app by speaking instead of typing, clicking
ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to m
Ann Arbor, Mich.-based Clinc is today announcing a $52 million Series B. The company behind the conversational AI platform netted cash from Insight Partners, DFJ Growth, Drive Capital, Hyde Park Ventu
Conversational AI and the use of chatbots have been through multiple cycles of hype and disillusionment in the tech world. You know the story: first you get a launch from the likes of Apple, Facebook,
Bonobo AI, an AI-based platform that helps companies get insights from customer support calls, texts and other interactions, announced today that it has raised $4.5 million in seed funding led by G20
Microsoft announced today that it has acquired Semantic Machines, a Berkeley-based startup that wants to solve one of the biggest challenges in conversational AI: making chatbots sound more human and
Microsoft introduced the Azure Bot Framework more than two years ago and companies have been building chatbots for a variety of scenarios ever since. Today, the company made generally available the M
Facebook has gone ahead and purchased Charles Jolley's conversational AI startup Ozlo. Jolley, formerly Head of Platform for Android at Facebook, will not be returning to the company. The Ozlo team
Google continues its march to expand its place in the mobile ecosystem, anchored by the fact that its Android OS is by far the most ubiquitous smartphone platform in the world. Today, the company
In recent years, we’ve seen an increasing number of so-called “intelligent” digital assistants being introduced on various devices. Although the technology behind these applications keeps gettin
Big tech companies have been creating accelerators left and right to evangelize their brands and get developers engaged with APIs and other open-source efforts. Today, Amazon joined the crowd by annou