communications

  • Intercom lands former Intuit exec Karen Peacock as its new COO

    Intercom lands former Intuit exec Karen Peacock as its new COO

    Intercom, a business messaging tool that enables companies to communicate directly with customers in an online context, announced today that it has hired former Intuit SVP Karen Peacock as company COO. She joined the company May 30th, but they are making the news public for the first time today. Peacock comes with an impressive resume that starts with a BA from Harvard and an MBA from Stanford. Read More

  • Collaboration software company Jive to be acquired by Aurea for $462 million

    Collaboration software company Jive to be acquired by Aurea for $462 million

    Jive, a community collaboration software company that was one of the biggest Enterprise 2.0-era success stories, going public in 2011, announced today it had agreed to be acquired by ESW Capital’s Wave Systems for $462 million. It will become part of the Aurea family of companies. Read More

  • Workplace by Facebook continues to mature

    Workplace by Facebook continues to mature

    At the F8 conference today, Facebook announced a bunch of updates to its Workplace by Facebook team communications tool, including a slew of new partnerships and new bot integrations, which all show a product that’s maturing to meet the needs of larger enterprise customers. Read More

  • Twilio now lets developers send and receive faxes

    No, this is not an April Fools’ joke: Cloud communications platform Twilio today announced the launch of its “programmable fax” service. While Twilio’s general focus has been on reinventing the phone company (with a focus on developers), fax is a decidedly old-school technology. But it’s an old technology that is still an important tool for many businesses and… Read More

  • The enterprise is the next logical step for Slack

    The enterprise is the next logical step for Slack

    Slack took a big step in its evolution as a startup yesterday when it launched Slack Enterprise Grid, the enterprise version of its popular messaging platform. For Slack to continue its growth trajectory, it had to move on from being a tool for discrete teams to one that could deal with substantially more users, and provide some security and governance as it connected to other departments… Read More

  • The new Google Voice launches, bringing a modern look, group chat, photo sharing & more

    The new Google Voice launches, bringing a modern look, group chat, photo sharing & more

    Confirming reports from earlier this month that a Google Voice update was in the works, Google today has launched a refreshed version of its VoIP calling service on mobile and the web. Largely, the update is about giving the product a more modern look-and-feel, after having not received a major upgrade in years. But the relaunch also includes a few new features, like support for… Read More

  • Google brings RCS, the next-gen upgrade to SMS, to Android phones on Sprint

    Google brings RCS, the next-gen upgrade to SMS, to Android phones on Sprint

    As promised earlier this year, Google is bringing RCS – Rich Communications Service, an upgrade to the SMS standard – to Android devices. Its first carrier partner on the initiative is Sprint, which is rolling out RCS messaging to its customers with Android devices, starting today. Once enabled, RCS will offer Android users an enhanced messaging experience over SMS, with features… Read More

  • Rush's app adds chat to email

    Email or IM? Rush’s app combines them both — with productivity tools thrown in too

    Email? IM? IM? Email? The rise of mobile messaging apps has challenged email as the primary communications channel for all things, including work — what happens when you blend them together? That’s the approach taken by Rush, an app that combines email and messaging, but also includes your calendar and other productivity tools. Headquartered in Tokyo, Japan, but with offices… Read More

  • Twilio’s Jeff Lawson says bots are overrated

    Twilio’s Jeff Lawson says bots are overrated

    In a wide-ranging interview with TechCrunch reporter Frederic Lardinois today at TechCrunch Disrupt San Francisco, Twilio co-founder and CEO Jeff Lawson talked about the trials of going public, why paying attention to the stock price is unproductive, and how bots are overrated. It’s certainly interesting that the leader of one of the premiere communications companies today thinks bots… Read More