Cogito scores $37M as AI-driven sentiment analysis biz grows
Cogito announced a $37 million Series C investment today led by Goldman Sachs Growth Equity. Previous investors Salesforce Ventures and OpenView also chipped in. Mark Midle of Goldman Sachs’ Mercha
Emotionally intelligent computers may already have a higher EQ than you
The idea of creating robots that can understand, compute and respond to human emotions has been explored in movies for decades. However, a common misconception is that the challenge of creating emotio
Cogito closes $15M Series B to improve customer support with science
Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million.
Cogito leverages human behavior to nudge customer relationships
We’ve all had crappy customer service calls. Primed by staticky elevator music and the ever-mysterious agitating echo, most of us come into calls with strained patience. On the line, customer se