chatbot

OpenAI’s viral AI-powered chatbot, ChatGPT, can now browse the internet — in certain cases. OpenAI today launched plugins for ChatGPT, which extend the bot’s functionality by grantin

Following on the heels of GPT-4’s buzzy debut and the announcement of Microsoft 365’s AI makeover, Baidu, China’s search engine giant, introduced its Ernie Bot. Since ChatGPT blew th

Anthropic, a startup co-founded by ex-OpenAI employees, today launched something of a rival to the viral sensation ChatGPT. Called Claude, Anthropic’s AI — a chatbot — can be instruc

A new poll finds that chatbot experiences often underwhelm. That doesn't appear to be hurting deployment numbers, however.

Q&A platform Quora has opened up public access to its new AI chatbot app, Poe, which lets users ask questions and get answers from a range of AI chatbots, including those from ChatGPT maker, OpenA

Aiming to monetize what’s become a viral phenomenon, OpenAI today launched a new pilot subscription plan for ChatGPT, its text-generating AI that can write convincingly human-like essays, poems,

Baidu, China’s top search engine provider and robotaxi developer, is apparently working on its own counterpart to ChatGPT. The news, first reported by Bloomberg and The Wall Street Journal, sent

In 2011, Jordi Torras, a former Oracle VP, had a realization: Companies weren’t optimizing their search technologies as well as they could be. He founded Inbenta to solve this, providing profess

Signaling its interest in text-generating AI systems like ChatGPT, Quora this week launched a platform called Poe that lets people ask questions, get instant answers and have a back-and-forth dialogue

OpenAI’s ChatGPT bot is the hot new sensation in the tech world, garnering over a million users just days after the launch. The chatbot is delivering answers to a wide range of questions, impres

RPA, and companies like UiPath, swooped into on the world of work a few years ago as a catchy way for organizations to help teams automate and speed up repetitive business activities such as processin

Customer service is a huge industry. Meanwhile, across many sectors, employees remain hard to find, so it’s no surprise that a lot of startups have emerged to help companies offer a better exper

Today’s chatbots are compelling. They use AI and ML algorithms to learn, speak like people, offer solutions and basic customer support, route customers and much more.

Take Blip, an online messaging platform for businesses, today announced that it raised $70 million in a Series B round led by Warburg Pincus. CEO Roberto Oliveira said that the capital, which brings T

During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies

Utilizing AI and automation tools to enhance the delivery of human services can make exclusive services available to more people. For this to happen, the human and tech aspects must be balanced.

Chatbots are alive and kicking. That’s the message from Quiq, an AI-powered conversational platform, which today revealed that it closed a $25 million Series C financing round led by Baird Capit

Companies that help businesses integrate voice and video communication into their apps and services have proliferated in recent years, with services such as Twilio and Diagflow, an NLP platform develo

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on m

If we want chatbots to earn their place, we must ensure that bot developers are equipped with the right knowledge to improve the customer experience.