OpenAI connects ChatGPT to the internet
OpenAI’s viral AI-powered chatbot, ChatGPT, can now browse the internet — in certain cases. OpenAI today launched plugins for ChatGPT, which extend the bot’s functionality by grantin
China’s ChatGPT rival Baidu Ernie is off to a rough start
Following on the heels of GPT-4’s buzzy debut and the announcement of Microsoft 365’s AI makeover, Baidu, China’s search engine giant, introduced its Ernie Bot. Since ChatGPT blew th
Anthropic launches Claude, a chatbot to rival OpenAI’s ChatGPT
Anthropic, a startup co-founded by ex-OpenAI employees, today launched something of a rival to the viral sensation ChatGPT. Called Claude, Anthropic’s AI — a chatbot — can be instruc
Consumers find chatbots disappointing, but that won’t harm adoption
A new poll finds that chatbot experiences often underwhelm. That doesn't appear to be hurting deployment numbers, however.
Quora opens its new AI chatbot app Poe to the general public
Q&A platform Quora has opened up public access to its new AI chatbot app, Poe, which lets users ask questions and get answers from a range of AI chatbots, including those from ChatGPT maker, OpenA
OpenAI launches ChatGPT Plus, starting at $20 per month
Aiming to monetize what’s become a viral phenomenon, OpenAI today launched a new pilot subscription plan for ChatGPT, its text-generating AI that can write convincingly human-like essays, poems,
Would Baidu’s answer to ChatGPT make a difference?
Baidu, China’s top search engine provider and robotaxi developer, is apparently working on its own counterpart to ChatGPT. The news, first reported by Bloomberg and The Wall Street Journal, sent
Inbenta, a provider of AI-powered chatbots and more, lands $40M
In 2011, Jordi Torras, a former Oracle VP, had a realization: Companies weren’t optimizing their search technologies as well as they could be. He founded Inbenta to solve this, providing profess
Quora launches Poe, a way to talk to AI chatbots like ChatGPT
Signaling its interest in text-generating AI systems like ChatGPT, Quora this week launched a platform called Poe that lets people ask questions, get instant answers and have a back-and-forth dialogue
ShareGPT lets you easily share your ChatGPT conversations
OpenAI’s ChatGPT bot is the hot new sensation in the tech world, garnering over a million users just days after the launch. The chatbot is delivering answers to a wide range of questions, impres
TextExpander, which lets users build shortcuts to speed up business communications, raises $41.4M, its first-ever funding
RPA, and companies like UiPath, swooped into on the world of work a few years ago as a catchy way for organizations to help teams automate and speed up repetitive business activities such as processin
The VC who helped incubate Discord has quietly spun up an autonomous contact center startup
Customer service is a huge industry. Meanwhile, across many sectors, employees remain hard to find, so it’s no surprise that a lot of startups have emerged to help companies offer a better exper
How to implement an effective chatbot program
Today’s chatbots are compelling. They use AI and ML algorithms to learn, speak like people, offer solutions and basic customer support, route customers and much more.
Take Blip lands $70M to grow its omnichannel messaging service
Take Blip, an online messaging platform for businesses, today announced that it raised $70 million in a Series B round led by Warburg Pincus. CEO Roberto Oliveira said that the capital, which brings T
Tidio raises $25M to automate customer service interactions
During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies
Make human services more accessible without losing the ‘human’ touch
Utilizing AI and automation tools to enhance the delivery of human services can make exclusive services available to more people. For this to happen, the human and tech aspects must be balanced.
Proving that chatbots are alive and kicking, Quiq raises $25M
Chatbots are alive and kicking. That’s the message from Quiq, an AI-powered conversational platform, which today revealed that it closed a $25 million Series C financing round led by Baird Capit
Voximplant’s service to build voice and video comms into apps comes out of beta
Companies that help businesses integrate voice and video communication into their apps and services have proliferated in recent years, with services such as Twilio and Diagflow, an NLP platform develo
Gradient, 10xFounders back Zowie’s no-code, e-commerce customer service tool
Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on m
Conversational UX: The missing piece in your chatbot strategy
If we want chatbots to earn their place, we must ensure that bot developers are equipped with the right knowledge to improve the customer experience.