A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence helps contact centers figure out what customers want more
In the customer service industry, your accent dictates many aspects of your job. It shouldn’t be the case that there’s a “better” or “worse” accent, but in today
Over the last several years Talkdesk has offered a way for businesses to get a cloud-based call center up and running. Today the company is launching AppConnect, a place where customers can connect wi
How would you describe Facebook? Historically, it’s been the social hub of billions of users looking to stay connected with friends and family. Yet in recent years, it’s become more difficult to d
Talkdesk co-founder Cristina Fonseca spoke at Disrupt London on Tuesday. In an interview with TechCrunch’s Matt Lynley, Fonseca explained how the San Francisco-based company that started in Portugal
Thanks to increasingly powerful mobile and web technologies, people can work from practically anywhere. One eCommerce startup, the Utah-based <a target="_blank" href="http://needle.com/">Needle</a>, s