call center

  • Aircall raised $8 million for its cloud phone system for teams

    Aircall raised $8 million for its cloud phone system for teams

    In case you missed it, Aircall announced last week that it had raised another $8 million dollars in funding for its call center software-as-a-service. Balderton Capital is leading this Series A round, with New York-based VC firm FJLabs and existing investors also investing. I’m a bit late to the news because last week was TechCrunch Disrupt SF. It’s worth mentioning that… Read More

  • Support Center Software Ameyo Nabs $5M To Expand Into The U.S.

    Support Center Software Ameyo Nabs $5M To Expand Into The U.S.

    Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raised a Series A of $5 million from Forum Synergies. The company, which already has customers throughout Asia, the Middle East, and Africa, plans to use the capital to expand into the United States. Read More

  • Talkdesk, A Startup That Spins Up Call Centers, Raises $15M

    Talkdesk, A Startup That Spins Up Call Centers, Raises $15M

    Talkdesk, which creates software that helps companies create digital call centers that integrate with their other internal company software, said it has raised $15 million. Companies use Talkdesk to create centers where customers can call into in order for assistance and feedback. Those calls are connected to internal company databases like Salesforce and Zendesk, which bring up all the… Read More

  • NewVoiceMedia Picks Up Another $35M Led By Bessemer As Contact Centers Take To The Clouds

    NewVoiceMedia Picks Up Another $35M Led By Bessemer As Contact Centers Take To The Clouds

    With APIs from the likes of Twilio (and emerging Layer) fuelling a new concept of how cloud-based archictecture can be applied to the worlds of telephony and communications, UK startup NewVoiceMedia is today announcing a new round of $35 million to build out its business applying this idea to the world of call centers. Read More

  • "Call Center From Hell:" Disgruntled Call Center Employee Spills All

    Not sure what to make of this missive I found in our comments, but it makes for an interesting read. This guy apparently worked at Audatex Ann Arbor in Michigan and hated every minute of it. The most interesting thing? He was a French speaker and therefore couldn’t go to lunch with the other French speaker because then they would totally blow out the “bi-lingual” calling… Read More