business process

Crafting an XaaS customer success strategy that drives growth

Successful companies realize that customer success is a mindset that places the customer at the organization’s center.

Mastering the B2C2B game: 6 lessons to learn before you launch

Launching a B2B product within a B2C company presents distinct challenges as you attempt to strike a balance between successfully establishing a new product and maintaining your original business.

How Typewise got into YC after pivoting to B2B productivity

Swiss startup Typewise is showing the power of sticking at it: The team behind patented text prediction technology — whose fascination with typing productivity started off as a consumer keyboard

3 ways to optimize SaaS sales in a downturn

There’s tremendous opportunity in a recession for growing revenue. But first, you have to fundamentally change the way you approach sales.

Pivoting your startup in a bear market: Become undeniably fundable

Vanity metrics have taken the backseat in this new world. There will be few paths forward for you if you don't prove you're efficient.

7 ways investors can gain clarity while conducting technical due diligence

When it comes to assessing investment opportunities, few venture and growth equity investors have the resources to conduct thorough technical diligence. This needs to change.

Flipping the sales script: How to break biases and diversify sales teams

Technology leaders don’t like to admit it, but sales has a perception problem that deters many fabulous candidates — especially women and minorities — from pursuing careers in tech sales.

What to look for when hiring a growth marketing agency

The rapid expansion of the growth marketing industry has created a significant problem for startups looking to hire.

Growing up enterprise for SaaS startups: 7 lessons on doing it right

A lot of founders make the mistake of thinking that hiring a bunch of highly paid account executives (a fancy name for salespeople) is the same as "going enterprise." It’s not.

During a downturn, sales teams should think like product managers

Getting back to consumers means understanding data on them, experimenting with solutions and iterating. Sound familiar? That’s exactly what product teams do to refine their offerings.