Ada releases new automated generative AI-driven customer service suite

Ada, a Toronto-based customer service automation startup, has been around long enough to predate the use of large language models in its solutions, but today the company is announcing a new suite of t

Uber to pay millions for overcharging people with disabilities

Uber has agreed to settle a lawsuit alleging that the ride-hail company violated the Americans with Disabilities Act (ADA) by overcharging riders with disabilities. The company will offer several mill

The robots occupying our sidewalks

Cities and tech companies need to plan for accessibility early in the design process, include disabled people in solutions, and review the many published accessibility guidelines.

Lyft settles DOJ lawsuit alleging violation of Americans with Disabilities Act

Lyft has agreed to settle a lawsuit from the U.S. Department of Justice that alleges the ridesharing company discriminated against disabled people — specifically those who use foldable wheelchai

The changing face of employment law during a global pandemic

Prompted by Jeff Bezos’s plans to test all Amazon employees for the virus that causes COVID-19, we wondered whether employers can mandate employee testing, regardless of symptoms. The issue pits pub

Ada raises $44M Series B to improve its chatbot customer service platform

Ada today took the wraps off its $44M Series B that it hopes will allow the company to expand its offering of the company’s AI-powered customer service chatbot. Accel lead the round with partici

The winners of The Europas Awards 2019 display Europe’s continuing diversity and ambition

The Europas Awards for European Tech Startups came around again last week (Thursday 27th June), and once again proved that Europe’s enormous diversity in startups continues to shine through on t

Will apps become the next disability lawsuit target?

Apps have become a driver of the economy. According to the Statista website, leading app stores offer around four million apps. App users are able to engage in commerce, access content and connect wit