Frequently Asked Questions
How do I add email addresses of additional seats after purchase?
Visit My Account to add the email addresses of the additional seats. My Account / Subscription / Manage / Manage Shared Accounts.
Do you offer invoicing (instead of credit card) for Group Membership?
If you prefer to handle payments over an invoice for group membership, please contact email@example.com for more information. Please note that we only offering invoicing for large groups of 100+ users.
Do you offer Group Membership for group amounts not shown above (i.e. 7 or 15 users)?
Yes, we can create a purchase page with a unique set of group members; however, it could take us up to 2 weeks to create the page if a page for the specified amount doesn’t already exist. Please contact firstname.lastname@example.org to request the URL, and be sure to include your group number in the email
What if some of the users in my group are already paying Extra Crunch members?
We’re happy to cancel and refund existing memberships in order to consolidate all users under a single credit card charge. Refund amount will vary depending on the amount of usage. For example, if the existing account has been active for 6 months of an annual membership, we would refund 50%.
Can group bundle members still receive event discounts and access to Partner Perks?
Group Membership users receive the same benefits as annual and 2-year Extra Crunch members.
What countries or regions is a membership available in?
Currently we are in the US, Canada, Mexico, Argentina, Brazil, Australia, Israel, UK, and select countries in Europe. For a full list of supported countries, head here.
Where can I find examples of Extra Crunch articles?
Check out the most recent Extra Crunch articles here.
How do I contact customer support?
Our customer support team can be reached at email@example.com. Please allow 24 hours for a response. Support hours are limited over the weekend and during holidays.
How do I change the email address of the admin user?
Unfortunately you cannot change the email address for the admin or parent account. We’ll need to cancel, refund, and then have you rejoin. Please reach out to our customer support team (firstname.lastname@example.org) for help with such requests.