It’s one thing to be able to get everything delivered to your doorstep, it’s another to then have to actually have to leave your home, brace the elements and return those things that just didn’t work out (or work at all). Typically, that means a run to your local FedEx or UPS store. For the last two years, Amazon and department store chain Kohl’s had a limited partnership that allowed you to bring your return to 100 Kohl’s stores across the country. Today, the two companies announced that they’d expand this program to all 1,150 Kohl’s locations in the U.S.
Only last month, Kohl’s and Amazon also announced that the store would start carrying Amazon products in about 200 of its stores. In a few stores, Kohl’s also features a special “Amazon Smart Home Experience.” If Amazon ever bought Kohl’s, nobody would be all that surprised, I guess.
One nice feature of this program is that the returns are free and nobody will ask you why you returned an item. These regretful Amazon purchases also don’t have to be packaged. Kohl’s employees will handle all that for you.
What’s in it for Kohl’s? As people walk into Kohl’s to return the Bluetooth speaker they finally decided they really didn’t need, they’ll not only become familiar with the brand but maybe pick up a shirt or an Amazon Echo, too. Since it started taking Amazon returns, foot traffic to the stores that participated in its test is up and revenue in those stores increased as well (and well beyond what the company experienced in other stores), so this concept seems to be working out alright for Kohl’s.