Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a conversational framework. Today, Google announced it was making Dialogflow Enterprise Edition generally available. It had previously been in beta.
This technology came to them via the API.AI acquisition in 2016. Google wisely decided to change the name of the tool along the way, giving it a moniker that more closely matched what it actually does. The company reports that hundreds of thousands of developers are using the tool already to build conversational interfaces.
This isn’t just an all-Google tool, though. It works across voice interface platforms, including Google Assistant, Amazon Alexa and Facebook Messenger, giving developers a tool to develop their chat apps once and use them across several devices without having to change the underlying code in a significant way.
What’s more, with today’s release the company is providing increased functionality and making it easier to transition to the enterprise edition at the same time.
“Starting today, you can combine batch operations that would have required multiple API calls into a single API call, reducing lines of code and shortening development time. Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to Enterprise Edition with no code migration,” Dan Aharon, Google’s product manager for Cloud AI, wrote in a company blog post announcing the tool.
The company showed off a few new customers using Dialogflow to build chat interfaces for their customers, including KLM Royal Dutch Airlines, Domino’s and Ticketmaster.
The new tool, which is available today, supports more than 30 languages and as a generally available enterprise product comes with a support package and service level agreement (SLA).