Just when Samsung looked ready to put the last few months behind it to focus on its next step, there’s more bad news from the malfunctioning products department. Less than a month after officially ending production on the Galaxy Note 7, the South Korean hardware giant is back with another major recall.
Samsung addressed issues around certain models of top-loading washing machines back in late-September, citing multiple claims of malfunctioning models, including a woman in Texas who reported that her machine, “exploded with such ferocity that it penetrated the interior wall of her garage.”
Still in the throes of its phone issue, the company announced that it was in “active discussions” with the U.S. Consumer Product Safety Commission, telling users to put their machines in a slower cycle while it worked the whole thing out.
It also helpfully added that,
It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.
Today the company announced that it would be issuing a voluntary recall encompassing 2.8 million machines manufactured between March 2011 and now. The company cited 733 reports of malfunctioning units.
Excessive vibration from high-speed cycles have reportedly been resulting in the detachment of the top unit from the rest of the washer. Nine injuries have been reported thus far, including, notably, one broken jaw.
To address the issue, the company will either pay for an in-home repair of the machine or offer a rebate on a new washer. Users can check to see if their own units are affected over at Samsung’s site.