You like customers. You like Slack. You like talking on Slack. You like to talk to customers on Slack. You like sandwiches. How do you connect all of these things (except the sandwiches.) Slaask.
Slaask, we can only assume, means Slack-as-a-service. It was created by Alexis Lewalle and “ex-professional horse rider” Remi Delhaye. They are gently funded by some East Coast angels although the product is quite new. They are seeing over 7,000 visitors per day.
“We are making a new space. Our key differentiator is to make our service exclusively on Slack with Slack,” said Lewalle.
The team began by using tools like Intercom and Zopim to communicate with their customers but realized that they would prefer to access customer chats within Slack simply because that’s where they were idling anyway.
What are the key differentiators between you and other players? = Not so many “other players”.
Slaask is free for now and the team is working on making the integration as simple as possible. I tried it on a website I was managing and found it just that – a single line of code adds some definitely interesting tools to your website and to Slack. Now if they could just do something about those sandwiches we’d all be in business.