For some reason Belkin routers cannot connect to the Internet. Starting around midnight EDT, users took to Twitter en mass all pointing to their Belkin routers as the source of their connection woes. At 9:30am PDT Belkin acknowledged the issue and an hour later, issued a workaround.
Belkin has yet to reveal the cause of the mass outage and the company did not respond to our request for comment.
Update #2: Belkin says all routers should now be fixed.
We have confirmed that the internet connectivity issue is now resolved.
If your service has not yet been restored, please unplug your router and plug it back in after waiting 1 minute. Wait 5 more minutes and the router should reconnect. If you have any further issues, please contact our support at (800) 223-5546.
We sincerely apologize for this inconvenience to our customers. We are taking a number of actions to eliminate this sort of incident from reoccurring
Update #1: Belkin’s official statement.
Starting approximately midnight on October 7, Belkin began experiencing an issue with a service configured in certain Belkin router models that causes a failure when it checks for general network connectivity by pinging a site hosted by Belkin. We know this issue has affected select older Wireless-N Belkin router models including F9K1102, F9K1105, F9K1113 and F9K1116. We are continuing to investigate other possible routers that may have been affected. We are working to resolve this issue as quickly as possible. Until there is a fix in place, we have identified a workaround for customers that are using the F9K1102 and F9K1105 routers to regain internet connectivity. That work-around as well as ongoing updates can be found at our outage status page for more information: www.belkin.com/outage