Apple’s iMessage feature has long been a bit of a headache for people looking to switch away from iOS to some other mobile device platform; often, they’ll find that when they put their SIM in their new device, they won’t be able to receive messages properly – these are still making their way through Apple’s servers instead of being sent via the carrier’s, meaning they never end up on the recipient’s new Android, Windows Phone or whatever hardware.
The solution for this on the user end is to disable iMessage on any and all devices where they’d set it up to receive at their cell phone number, but that’s tricky and requires thinking ahead. They can also contact Apple to get it to remove their phone number from their iMessage database once they’ve switched over, but as Re/code reports, that process has been affected by a server-side issue. Re/code has received a statement from Apple saying the server side glitch has been resolved, however, and also promising a future software update to resolve any other issues users might be having. The statement to Re/code reads:
We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact AppleCare.
There’s no timeline on the fix, nor any specifics on how exactly it will address the problem, but at least Apple has acknowledged the issues and discussed some kind of remedy. Recently, iMessage became the subject of a lawsuit in California because of this very issue.