Most noteworthy, Airbnb says it has enabled the booking of 5 million guest nights in spaces all over the world, 4 million of which were booked in the last 12 months alone (they announced their 1 millionth booking in February 2011). I’m a fan myself.
Of those reservations, 75 percent were international (where either guest, host or both were located outside of the United States) so naturally that leads to Airbnb expanding its presence in more nations across the globe, aided by business incubator Springstar.
This quarter (Q1 2012), Airbnb will open five new offices in European cities – namely Barcelona, Milan, Copenhagen, Moscow and Paris – and also one in São Paulo, Brazil. Airbnb already boasts offices in San Francisco, Hamburg, Berlin, and London.
Founded in August 2008, Airbnb says the number of listings on its website have increased by 166 percent in 2011, and that roughly 70 percent of all Airbnb listings are now outside of the United States. Today, over 100,000 properties in 192 countries are listed on Airbnb.
International expansion also translates to a need for more, personalized customer service across the board. To that end, Airbnb now offers 24-hour customer support in 16 languages through email, live chat and seven global toll-free phone numbers.
The company has raised roughly $120 million in funding to date, from investors like Sequoia Capital, Andreessen Horowitz, Greylock Capital, DST and CrunchFund (which counts TechCrunch founder Michael Arrington and columnist MG Siegler among its partners).