EU Aims To Help Consumers Resolve Trader Disputes Out Of Court (And Why That Matters)

This is important news for anyone who shops – or sells something – online in Europe. The European Commission this morning put forward a number of legislative proposals to alleviate some of the problems EU consumers encounter when buying goods and services on the Internet (see some examples in Neelie Kroes’ tweet, embedded above).

With the proposed legislation, the Commission basically wants to ensure that all EU consumers can solve such problems without going to court, regardless of the kind of product or service that the contractual dispute is about and regardless of where in Europe it was purchased.

For consumers shopping ‘abroad’ online from another EU country, the Commission wants to create a single, EU-wide platform that will allow people to solve contractual disputes related to cross-border commerce out of court – actually entirely online – within 30 days.

Read the rest of the story on TechCrunch Europe.