Good news for Scotland. Amazon is to create 900 jobs in Edinburgh, some 500 permanent and 400 temporary jobs. The new centre will handle both internet and telephone customer queries for Amazon.co.uk including technical support for Amazon Kindle and MP3 services.
There’s something of an incentive to do this: The new facility is being supported by a £1.8m grant from Scottish Development International to help train new staff and support the construction fit-out of the new premises, expected to open in August 2011.
Customer services jobs are common in Scotland given the well educated population, plus Scottish accents are often cited as the most ‘trustworthy’ by UK customers.
In January, Amazon announced that it would create a further 750 jobs in Dunfermline and 200 jobs in Gourock.