Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customers using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing solution that gives companies a simple, cost-effective way to manage incoming support requests from end customers.
Over the past two years, the startup has managed to gain an impressive client list, including Groupon, Twitter, Yammer, Sony Music, TriptIt, Lonely Planet, Foursquare and MSNBC. And Zendesk is adding around 20 new customers per day, says CEO Mikkel Svane. In total, Zendesk’s customers have dealt with over 10 million end users.
Zendesk is also rolling out new and improved community support and knowledge base features that will make it easier for users to create online communities where their customers can chime in with feedback, suggestions, and helpful information about the company or product. Zendesk’s price ranges from $9 to $59 per support agent per month, after a one-month free trial.
The company just raised $6 million in series B funding from Benchmark Capital and Charles River Ventures.