Spiceworks, a startup that develops Web-connected social IT management software, has raised $16 million in Series C funding round led by Institutional Venture Partners with Austin Ventures and Shasta Ventures participating. This brings the startup’s total funding to $29 million.
Spiceworks develops a desktop software suite that helps a company’s IT staff collaborate with each other and manage “everything IT.” The IT management software, which is free and ad-supported, is currently being used by 850,000 IT professionals at small to medium businesses in 196 countries to inventory, monitor, troubleshoot, report on and run a help desk for their IT networks. Currently more than 25 percent of all businesses with greater than 100 employees rely on Spiceworks to manage part of their IT operations.
The compelling part of Spicework’s software is that it includes a social network for IT pros that they use to help each other out that includes a crowdsourcing troubleshooting platform. Its product roadmap is visible to all members, who can vote on which features they want to see next. The application features a network map that visually shows every computer and network device on a company’s IT network, along with their relationships and bandwidth consumption.
Spiceworks also recently added a host of plug-ins and social media widgets, letting users keep track track of alerts, tickets, new software, and new hardware, as well as inventory summaries. Spiceworks also lets users add themes and skins to the desktop, create customized user portals, and lets users drop in news widgets from RSS feeds and social networking widgets for Twitter, Digg, Facebook, and MySpace
Spiceworks gives its software away for free, and makes money from advertising and in-app purchases of IT products and services.