iYogi, a company that provides remote tech support directly to consumers and small businesses, has raised a Series C round to the tune of $15 million.
The round was led by Draper Fisher Jurvetson and joined by prior investors Canaan Partners, SAP Ventures, and SVB India Capital Partners. The Gurgaon, India-headquartered firm earlier raised $3.1 million and $9.5 million in two rounds in 2007 and 2008, respectively.
iYogi offers a number of tech support services like PC installation and recovery, anti-virus/spyware, data back-up and PC speed optimization. Its annual unlimited tech support plan starts at $139.99. Most of its tech support services are centered around Microsoft software, but Google and Apple products are also listed on iYogi’s website.
iYogi says it will use the additional capital to expand its team of Global Tech Experts, which are basically people who help consumers and SMBs solve their computer problems from a remote location. iYogi says that today, it has more than 100,000 annual subscribers and provides thousands of incident sessions every day on a 24/7 basis.
The company claims that it has seen a 300 percent growth in revenues and subscribers since 2008, and that it currently boasts an employee workforce of 1,200. iYogi intends to grow the number of Global Tech Experts to 3,000 worldwide in 2010.
iYogi delivers its services in partnership with companies like HP, Microsoft and Cisco and counts Amazon and Walmart among the retailers that have worked with the company to enhance customer service.
Have you ever used iYogi? Is it something you would recommend to your less tech-savvy friends and/or relatives?