Today Ditech Networks is announcing that it’s releasing a fully automated version of its PhoneTag voicemail-to-text technology that can operate behind a company firewall, making the service available to the many businesses and organizations where privacy and security are important. The service will also be readily available to enterprise customers, as it is fully functional with Mutare’s popular Enabled VoiceMail servers (though businesses will have to pay to active it). The service will also work on older PBX’s.
James Siminoff, Ditech Chief Strategy Officer (and former SimulScribe CEO), says that this is the first fully automated voicemail-to-text service that can operate behind the firewall. Most services, he says, rely on some degree of human transcription for accuracy, which makes them unsuitable for organizations that deal with sensitive information (a competitor called Spinvox has been in hot water for using humans to transcribe text that was supposed to be automated, leading to an uproar over privacy issues). PhoneTag’s fully automated solution is capable of around 85% accuracy, which makes it a viable solution for businesses that don’t want their voice messages routed outside of the company. PhoneTag also offers a human-powered service for users who aren’t handling sensitive information, which can get up to 97% accuracy.
The PhoneTag technology comes from a startup called SimulScribe, which recently signed an exclusive partnership with Ditech worth as much as $17 million.